Vikrant Saini | Head - Customer EngineeringinRazorpay EngineeringAuto Incident Management for improved Systems Availability and Developer ProductivityUnlocking Service Efficiency: Razorpay slashes ‘Time to Isolate the Incidents’ by 20% & Boosts ‘Developer Productivity’ by 25%Nov 9, 2023Nov 9, 2023
Vikrant Saini | Head - Customer EngineeringinRazorpay EngineeringHow “Customer Engineering” Enhanced “Customer Experience” at RazorpayHow do you feel when your customer says: “Your Product is good but your Service is bad.” Bad” is a bold word but yes, that is what you get…Sep 20, 2023Sep 20, 2023
Vikrant Saini | Head - Customer EngineeringinRazorpay EngineeringHow an incident transformed Razorpay — Building our Command Center12th Aug 2021, started like any other day at Razorpay. Product and Engineering teams were busy building and launching new features for our…Sep 20, 2022Sep 20, 2022