Designers can’t read users’ minds. No one can read users’ minds precisely. But we can always see what users do, ask what they want, predict how they could behave and design for experiences. Easier said than done right! …

Authors: Saranya Villavankothai and Vinodhini R Nagarajan Introduction A community of people join the Global Service Jam from all walks of life and over 100 locations worldwide. As jammers, we used service design-thinking approach to solve problems and make an impact. For 48 hours, we adopted a playful mindset for a…