I recently went to a public sector bank for some account related work. I was stumped by how behind they were in operational stuff compared to the modern digitalised ones. I was thinking by the body language of the staff they might go to any length to keep the bureaucracy as it is, instead of removing friction in banking.

The number of rules and conditions they had come up for simple operations that too making a personal visit is not understandable. Many of these rules would have come in place when there was no PAN and KYC in the banking world and the banks had to be cautious, but I think there is no incentive for them to change their ways of working because of the market share, so they go by the letter of the law. …


In some professional settings, when I had to meet new people; often during the greeting people say “Hi, I am ABC and I am the << insert fancy title>>” and look back at me, while my responsibilities were at similar level I did not have a fancy title. I have always been associated with companies which did not go for fancy titles and it has been a downhill when there needs to be a peer to peer conversation but it ends up in a hierarchical communication.

This has a big domino effect and people want bigger and fancier titles much earlier in their life. My dad retired as an engineer and when I looked into his career path, he was not called an engineer until he spent 5–6 years as a technical assistant to the engineer, another 5 years as deputy engineer and finally an engineer when he had enough experience and wisdom to handle a lot of things. Now we started calling people who connect cables to the modem as service engineers. …


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Photo by Fitsum Admasu on Unsplash

MS Dhoni recently retired from cricket. He was one of the few sportspersons who demonstrated that concentrating on the basics of all around aspects of the game like psychology, fitness, coaching etc made him accomplish so much as a captain. …

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