Is Your Business Falling for Agent Washing in the AI Agent Boom?As someone who has witnessed the tech evolution firsthand, I can tell you that AI agents are not just the next buzzword; they are the…Jan 24Jan 24
SearchUnifyFRAG™: The Missing Piece in Your Advanced Technical Support ProcessIn the rapidly evolving landscape of technical support, the traditional methods are struggling to keep pace.Oct 11, 2024Oct 11, 2024
Customer Support Portal Design: 5 Winning Strategies to Boost Self-serviceA whopping 75% of the respondents believe self-service is the perfect way to overcome customer support hurdles.Aug 5, 2024Aug 5, 2024
Boosting Efficiency with LLM-Powered Enterprise SearchExperience increased efficiency in business operations with LLM-powered enterprise search and transform your business to the next level.Apr 17, 2024Apr 17, 2024
Published inAppExchange and the Salesforce Ecosystem4 Sure-Fire Ways to Catapult Agent Engagement with Cognitive TechnologyDid you know that 74% of customer support agents are susceptible to occupational burnout without adequate support or resources?Jun 7, 2022Jun 7, 2022
Published inAppExchange and the Salesforce EcosystemHow Intelligent Swarming Unlocks the Powerful Realm to Proactive SupportConstantly evolving customer expectations demonstrate the need for advanced support methodologies within the organizations. Despite that…Mar 21, 2022Mar 21, 2022
Published inAppExchange and the Salesforce EcosystemHow Cognitive Technology Catapults a Knowledge-First Approach for Customer SupportWith cognitive technology, you can accomplish things in a way that it becomes a natural part of your existing workflows.Dec 20, 2021Dec 20, 2021
Published inAppExchange and the Salesforce EcosystemDemystify Escalation Management and Reshape Support Function with AppExchange and SearchUnifyTo evaluate an AppExchange app that complements your business goals, it is essential to take a closer look at escalation management.Aug 2, 2021Aug 2, 2021
Published inAppExchange and the Salesforce EcosystemHow Rubrik Revolutionized Knowledge Discovery with Salesforce and AppExchange AppsExplore the challenges Rubrik has had to overcome in its brief but incredible rise to success, and the role AppExchange apps have played.May 5, 2021May 5, 2021
Published inAppExchange and the Salesforce EcosystemHow to Deliver a Winning Online Community Experience with Cognitive SearchAn online community gives people the space to engage in relevant conversations while keeping you in the loop. Here’s how AI can help.Jan 13, 2021Jan 13, 2021
