Vishrut ChalsaniDon’t let bad CX be your Kryptonite; Here is what I learned from 160+ CXOs and VeteransQuest is India’s largest customer experience management summit organized by OneDirect. This year OneDirect welcomed more than 160 CEOs…Jun 3, 2016Jun 3, 2016
Vishrut ChalsaniSocial CRM is dead. 2016 will be the year of the Unified CRMCustomer Relationship Management (CRM) is one of those boring topics everyone ignores. Marketing is so much more creative and sexier. But…Mar 14, 20161Mar 14, 20161
Vishrut ChalsaniWinter is coming: Lessons for retailers in Middle East from the Indian e-commerce experienceI recently visited Dubai to meet with retailers to explore how they could use our OneDirect suite of enterprise solutions. We met with…Mar 14, 2016Mar 14, 2016