How Healthcare Organizations Can Have Stronger Governance by Training SharePoint Users in the Workspace
If you help manage a healthcare organization, you know full well the level of compliance your company must maintain. To succeed, you must have tight governance over workflows, documentation, and more. Your content management system plays a vital role in supporting organizational governance, and many healthcare organizations use SharePoint, because it provides excellent records management and team collaboration capabilities, along with system safeguards and data security layers.
But users must quickly understand how to complete their work tasks in order to help maintain compliance with regulatory and organizational governance.
Training Users In The Work Context Helps Maintain Governance
Giving your staff the tools they need to learn in the work context leads to a lower risk of completing tasks incorrectly and falling out of compliance. It also strengthens governance by providing consistent training and performance support protocols.
A contextual, on-demand training system, such as the VisualSP Help System for SharePoint, allows healthcare organizations to provide essential training on SharePoint training, organization policies, and regulatory guidelines–available on demand and in their work environment. Not only can users quickly learn how to complete their tasks, but they can also train on compliance issues and workflow requirements.
Onboarding New Staff
When new staff is onboarded to the organization’s intranet, SharePoint training may be–in some form–a part of that process. But traditional training does not always “sink in” for users. Studies reveal that, on average, learners forget 70% of the content they are shown within 24–48 hours of formal training.
Self-learning options such as Google searches, Youtube viewing, or dedicated help pages require users to leave the workspace or move between screens, making the learning process more cumbersome. These tactics insert a learning barrier where users must perform multiple steps while they learn to complete their tasks.
Contextual training tools, when delivered in the SharePoint environment, reduce the incidence of poor learning outcomes, because SharePoint users actually learn while they work–which has been shown to increase retention substantially.
Keeping Up With SharePoint and Regulatory Updates
SharePoint is constantly changing, presenting additional challenges for regulated industries like healthcare. SharePoint has released three major on-premises updates as well as an online version in the last seven years. Organizations that migrate to the latest version or elect a hybrid configuration risk incurring higher training-related costs as well as potentially higher compliance exposure. The VisualSP training provided in the Help System stays current as you move to the next version.
In addition, as regulations change, administrators can quickly add new compliance training content by uploading training materials into the Help System. The latest documentation can then be accessed by users as they work in SharePoint.
Among the benefits of the SharePoint Help System are:
· Improved data and task governance
· No need for traditional training, Internet searches, and intranet help pages
· Task guidance and performance support for the latest SharePoint releases
· Healthcare workers stay up-to-date and in compliance
· Managers can easily report on user activity
· Administrators can upload their own regulatory training content for easy user access
If you want to learn more about how you can maintain compliance by keeping your staff trained on the latest SharePoint releases and more, visit www.VisualSP.com or contact our sales team at 630–786–7026 or sales@visualsp.com.
