A Step Ahead in Conversational AI: Genie Voice Assistants.

The debut of Air AI has demonstrated one thing: Conversational AI is having a moment — one that is unlikely to pass anytime soon, if at all, given the amount of attention in the press and on social media platforms.

It’s an innovative and exciting technology that claims to reproduce the human voice, tone, and accent for most individuals and organizations.

However, we have been working on similar grounds, with the most imaginative brains developing the most efficient voice assistants ever, therefore propelling Voice AI technology forward. We are optimistic about the future of Customer Service.

Enhancing Traditional Customer Support with Voice AI

“Are voice agents ready?” “Nothing will replace live agents,” “Voicebots are not a solution,” “Voicebots are very expensive,” and “No one will take this technology seriously” — How many other “pure facts” have you heard from the people?

This article is dedicated to demonstrating not just the potential of our Voice Assistants in customer service, but also real-life cases from GenieTalk.ai in various Indian industries.
Also Read: How leaders are improving their customer service with Genie Voice Assistants in real time and quicker than their competition.

Also let's dive into the discussion of how we are not replacing or planning to replace conventional customer service, but rather how traditional customers are being aided by AI-driven agents.

Here’s a real Voice Sample for you, indicating:

1. Natural Human-like Conversation done by GenieVA.
2. Intent Understanding & Context Managed like a PRO.
3. Prompt Responses with Intellect improve the User Experience and satisfaction.

KPI’s being fulfilled-

1. Time Spent per Call
2. Query Resolution Rate
3. Higher CSAT Score

Other Findings:

Our voice agents provide technical help as the foundation of the organization’s customer service. It serves as a single point of contact for customers who have questions, problems, complaints, or requests.

Giving us the ability to provide a great client experience by:

• Rebuttals: GenieVA may handle out-of-the-box inquiries more successfully by considering previous contacts with the client or any other relevant data.
• Autonomy and efficiency: Because of its ability to function independently across Omni-channels and easily integrate into a tech stack without requiring any changes to the architecture.
• Dynamic Support: Install an assistant to provide round-the-clock dynamic aid to capitalize on a sudden rise in contact volume.

Other Ways of Improving Customer Services with Voice AI Automation:

1. Managing Contextual Interruptions-

Consider a user reaching a voice bot to enquire about the progress of their claim, but then switching to another inquiry, such as obtaining insurance for a family member.

The voicebot using the skills and intellect, should recognise the significance of the interruption and reply to it swiftly before returning to the main topic.

2. Efficient Communication-

By recognizing important interruptions, voice bots are able to meet consumers’ current requirements without discarding their inquiries in run time, which is faster than previous approaches.

3. Time-Saving-

Filtering out non-contextual interruptions minimizes unwanted diversions from the conversation’s core aim, saving time for both the user and the voicebot. Human agents can use the same time for complicated tasks that require their skills and knowledge.

To Summarise

Genie virtual assistants are very skilled at handling whole 5–25 minute sales and customer support conversations over the phone they sound like humans and can do tasks autonomously across several platforms.

This implies that corporations may now harness the power of thousands of sales and customer service representatives with the click of a button. Every day, GenieTalk.ai handles several continuous talks, resulting in substantial income for enterprises.

CROs, CX executives, and contact center leaders can utilize it to solve a variety of use cases. The options are limitless.

Schedule a Quick Call with our #AI Experts, to learn more about the strategies to improve CX, higher customer retention & increase the lifetime value of customers.

About Your CX Boosting Partner

GenieTalk.ai is an AI-powered SaaS-based platform that revolutionizes B2B contact centers and lead generation operations. This platform leverages advanced AI technology to streamline and automate the task of lead verification, reducing manual effort and increasing efficiency.