Top Voicebot Trends to Watch out for in 2023
After speaking with a recent client, I learned that no one likes going through these complex IVR flows and ending up with a poor customer experience.
This is a strong validation of our central hypothesis at GenieTalk.ai: that today’s consumers will solve simple problems on their own using the website or mobile app. When they contact the company through the contact center, they seek a solution for something majorly complex and subjective that demands human intelligence and empathy.
As a result, we focused on empowering B2B leaders with Voicebot technology in Contact Centers, Lead & Demand Gen Companies to optimize the customer journey.
According to Forbes, “More than half of the searches will be voice-driven.”
Transforming The Future: Virtual Assistants
AI-powered Voicebots are sweeping the B2B market, and the coming years will be crucial given the many economic uncertainties. AI assistants and voice bots powered by AI provide automated, on-demand experiences that are quick, convenient, and cost-effective.
They are also used by brands to:
- Build strong sales pipelines
- Target Marketing campaigns with a specific audience in mind
- Increase customer retention and loyalty
- Increase Return on Investment (ROI)
- Provide excellent customer service, among other things!
Bots are changing the way businesses operate; let’s take a look at the top trends for 2023 and how they will impact B2B companies in the coming years.
#1- Provide Hyper-Personalization:
Customers today want personalized experiences, and 80% say they are more likely to make purchases from a company that offers them. Conversational AI will continue to improve in order to meet this expectation at scale. “AI will be a mainstream customer experience investment in the next couple of years,” according to Gartner. Virtual assistants will be used by 40% of businesses.
GenieVerify is programmed to provide appropriate recommendations based on customer profiles, preferences, past purchases, buying behavior, and purchase intent, thereby improving overall CX and CSAT scores.
#2- Voice Cloning:
This next-generation solution is in high demand due to its intriguingly diverse applications in conversational assistants, smart speakers, digital characters, gaming, navigation systems, and other areas. Our GenieVerify offers multilingual support eliminates robotic tonality, improves voice assistance, and allows for natural human-like conversations.
Voice cloning could have numerous and significant applications in a variety of industries. Among them are:
1) Improve the customer experience for the E-commerce sector by personalizing voice-controlled interactions.
2) Adding a more human-like voice to healthcare apps to help patients feel more at ease.
3) A more engaging voice in the educational sector to provide A+ experiences to students via e-books or recorded lectures.
#3- Higher Accuracy:
Trust in the voice bots can only be built through one way, i.e. with Higher accuracy than the human agents.
The ratio of customers preferring live query resolution over IVRs has increased over time, thanks in part to improved transcription and smoother dialogue flows, with special thanks to millennials, who prefer smoother and faster query resolutions. GenieVerify’s efforts to improve customer conversations and increase conversions remain focused on accuracy.
#4- Self-learning Intelligence:
These AI-powered Virtual Assistants are constantly mentored, customized, and tested by humans. Geniebot understands new conversational patterns, intents, and contextual representations on a regular basis in order to gain a better understanding of all the finer details about customers while maintaining context.
With an AI this intelligent, you don’t have to feed it everything; it learns from customer queries, purchasing behavior, and previous purchases and updates itself using deep learning and machine-learning modules to make better recommendations in real time and assist the customer in making faster decisions when in doubt.
The Bottom Line:
As we move forward in Q1 2023 and approach Q2, customers expect an even higher level of effortless conversations, continuity of experiences, and omnichannel support across Whatsapp, Facebook, Emails, and other platforms with AI-Powered Virtual Agents.
The next big thing for the decades to come is Voice. Therefore having a Voicebot is like having an unlimited supply of human agents, not just during business hours, but 24*7.
With the emergence of breakthrough technological innovations, such as GPT4, transforming the entire conversation, and complementing the growth of Voicebots, this is definitely going to be huge.
It’s incredible how far Voice AI has come, and we’re only getting started!
To avail the never-ending benefits of Virtual Assistants, Schedule a call with us.
About GenieTalk.ai-
GenieTalk.ai is an AI-powered SaaS-based platform that revolutionizes B2B contact centers and lead generation operations. This platform leverages advanced AI technology to streamline and automate the task of lead verification, reducing manual effort and increasing efficiency.