MetroMax is a FedEx ISP Last Mile Delivery provider that has grown to provide back-office support to FedEx contractors wishing to increase and/or enhance operational efficiency. We provide higher quality assistance by simplifying procedures and providing answers to challenges that ISPs face on a regular basis, all while helping to save costs by employing our BPO services.
We not only give assistance, but we also help lead ISPs through a successful FedEx journey. We have skilled and experienced managers and personnel on hand that have rebuilt and operated successful FedEx P&D businesses. Our services enable contractors to focus on their core beliefs and expand their roles and responsibilities while we manage their back office to maximize overall business success. We specialize in giving service 24 hours a day, seven days a week!!!!
Human Resources and Recruitment Support (Based on client hours of needs )
Depending on the demands, recruitment occurs all year. We manage all step of the recruiting process from start to finish, up until the applicant is delivered to you for a Road Test and your approval:
- Candidate sourcing across all major recruitment sites
- Screening for qualified and high-quality applicants
- Background, Drug, and Physical Screening
- Document Submission
- FADV
- E-Verify
We also help to establish and offer benefits for Employees:
- Health Care
- Dental
- Vision
In addition, we assist with compliance, worker’s compensation, insurance, and document filing for reporting and record keeping.
Operations Support (Based on Client hour needs)
- Monitor and report route performance on an hourly basis using DSW and Code.
- Monitor Pick up times and alert BC and drivers.
- Monitor Dot Hours of Service to maximize driver availability for scheduling.
- Maintain a record of fleet maintenance repairs for each vehicle and enter all maintenance and pre/post trip information into the database.
- Send an End-of-Day Report detailing route completion and outcomes.
- 30 minute priority consultation calls regarding operations issues.
- Weekly call sessions for follow-ups, performance reports, and implementation requests.
- On-site management and counseling are available upon request. The duration is determined on scheduling availability (all travel and entertainment costs covered by the client).
Accounting Services (Mon — Fri 8am — 5pm)
- Auditing books
- Bookkeeping
- File and maintain invoices and documents
- Add new employees through all systems Client chooses
- Payroll processing and special payroll requests
- Submissions and evaluations of time cards
- FedEx weekly settlement Audit
- Fuel Account audits
- Route dispatch price out for profitability
- Handle all payments accounts for clients such as vehicle lease, fuel accounts, auto insurance, work comp, and any account needing attention.
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