Vlad ShlosberginFoqalSlack Support — Reporting & Metrics9 Most important metrics when supporting customers in SlackMar 29, 2021Mar 29, 2021
Vlad ShlosberginFoqalInternal Slack SupportPart 1: Why slack support and getting startedMar 22, 2021Mar 22, 2021
Vlad ShlosberginFoqalIs Slack support like Chat?One of the top misconceptions we hear about Slack support falls into one of these buckets…Mar 12, 2021Mar 12, 2021
Vlad ShlosberginFoqalSlack Support PodcastAbout a week ago, Charlotte Ward of Customer Support Leaders Podcast released the last part of her 6 part series about companies using…Feb 17, 2021Feb 17, 2021
Vlad ShlosberginFoqalSlack Community channelsHow many channels does your Slack community have? Is 1 too little? Should you add a channel per topic? How about a channel called…Sep 16, 2020Sep 16, 2020
Vlad ShlosberginFoqalGoogle Data Studio — and you should too!3 reasons, pros and cons to why you should offer your customers a connector to Google Data Studio.Aug 17, 2020Aug 17, 2020
Vlad ShlosberginFoqalModels of Slack SupportI was recently was part of a conversation about different types of support models over Slack. So here it is reposted for all. Here are…Aug 10, 2020Aug 10, 2020
Vlad ShlosberginFoqalNew (Slightly Shocking) Explainer VideoAre you tired of seeing ads that say “Shocking new …” or “You will never believe …”. Well me too. But really, we did want to add something…Aug 6, 2020Aug 6, 2020
Vlad ShlosberginFoqalDid you miss us?I know you did — we missed you too. So here is a quick summary of where we are since we last left off.Aug 4, 2020Aug 4, 2020
Vlad ShlosberginFoqalFoqal Demo at the Kubernetes Community MeetingThis past week we got a chance to demo Foqal at the Kubernetes Community meeting. Kubernetes is a very large, extremely successful, and…Sep 15, 2018Sep 15, 2018
