National Inclusion Week: Data Doesn’t Lie? Think Again.Data drives more decisions than ever, but what if the numbers are stacked against you? From recruitment algorithms that exclude women, to…Sep 17Sep 17
Governance, but without the Red Tape: The VMO2 Way“People think we’re the data police. We’re not. We’re here to help.” — Helen Gardiner, Head of Data Governance at VMO2Jun 20Jun 20
Data in Action: Powering VMO2’s Fight Against FraudWhen Murray Mackenzie joined Virgin Media O2 as Director of Fraud, his mission was clear: transform how the business tackles fraud and…May 22May 22
Resetting Bias in Data & AI: Lessons from Women in Data 2025We were proud to represent Virgin Media O2 at this year’s Women in Data flagship event, with a panel discussion titled ‘CTRL + ALT +…Mar 31Mar 31
Unlocking the Power of Neurodiversity in DataWhat if the way you think, the very thing that sets you apart, is actually your greatest strength? What if it is a competitive advantage in…Mar 19Mar 19
Levelling the Data Field: How VMO2 is bringing data literacy to the massesAt Virgin Media O2, we’re breaking down barriers to make data accessible to everyone. Our mission? To put powerful data, insights and tools…Nov 8, 2024Nov 8, 2024
The Future of Data is Female: Abigail Beaumont and Bhagya Reddy on Leading our Data…At VMO2, we’re on a journey to transform our organisation into a data-driven powerhouse — providing every single colleague with access to…Oct 8, 2024Oct 8, 2024
Cost effective telco call transcription by scaling Whisper at Virgin Media O2Virgin Media O2 is one of the UK’s largest telecommunications providers, and the scale of its contact centres is as expected, quite large.Apr 18, 2024Apr 18, 2024
Machine learning in service quality: A probabilistic approach to customer experience metricsIt is a common maxim that what isn’t measured can’t be managed. While the origins of this are unclear, its essence is not: effective…Nov 30, 2023Nov 30, 2023
We used GenAI for personalising Marketing Emails in Telco or “How I lost 5 stone eating cake thanks…This article is part 3 in a series of practical articles of our journey with generative AI in one of the world’s biggest telecommunication…Oct 9, 2023Oct 9, 2023
