The United Story Isn’t About Customer Service. It’s About Class Warfare.
Paul Constant
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In 1988, I would pay about $450 for a round trip flight NYC to SFO. Today (I just checked), I can get the same ticket for $381 ($180 in 1988 dollars.)

Deregulation leveled the playing field for airlines and paved the way to make air travel affordable for every class of traveler.

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