Call Masking Technology: Boon for Businesses to Keep Customer Data Secure

Today’s world is driven by the internet and technology. Though there are immeasurable merits of technology, it sometimes becomes a bane than a boon. From posing a threat to users’ data on the internet to leaking it to incredible sources, or servers, keeping data secure over the web is one of the hardest challenges.

And, when it comes to businesses that deal with the data of thousands of customers every day, this becomes a bigger hurdle to manage. One such business is the VoIP process. Dealing with a range of customer calls every day, VoIP processes feel it daunting to keep their system end-to-end secured, and encrypted.

Number Masking technology emerges as a solution. Let’s dive in. But, before that, let’s understand why VoIP processes need to secure their data.

VoIP Process Security: A Challenge

The VoIP process is not as simple as it may sound. It is an amalgamation of software, and hardware functioning together to make calls, and record them. This also allows conference calls, international network calls, and whatnot!

In VoIP, the calls are generally made through VoIP software. And, because software is operated on the web, the probability of threats and data thefts is prominent. Threats like call tampering, call spoofing, and number thefts are some of the concerns businesses have to deal with.

While other concerns can be dealt with by building an extensively secure platform, the challenge of the number of thefts needs immediate attention. This can be resolved by calling masking technology!

What is Call Masking Technology?

Call Masking Technology is the process in which the phone number of both parties; the dialer, and the receiver, gets masked, or secured. In this process, the call is connected to the virtual number on the server and then directed to the receiver’s number.

In this scenario, both parties see the server’s virtual number as a second party’s number, and not the actual numbers of the dialer, or receiver. The server’s virtual number acts as a bridge between sender and receiver, and “masks” the number!

This is known as Call Masking Technology as the number gets masked by a virtual number or a number on the server. But, why should one use Call Masking Technology? Let’s comprehend!

Applications of Call Masking Technology

Acting as a bridge between customer, and dialer over the web, call masking technology is no less than a means to scale businesses for VoIP businesses. Here are some of the applications of this technology-

• Shield your Customer’s Privacy

As discussed earlier in this blog, the VoIP process is prone to a range of threats. But, if you leverage number masking technology, you can mitigate possible data leaks. Creating a virtual number to route your calls to the end customer, makes sure your customers’ contacts are never at risk.

• Monetize Calls: One-Platform Management

Call Masking Technology manages everything on one platform and leverages virtual numbers for calls. It reduces the need for having multiple platforms for routing calls to different users at the same time. This manages the risk of creating multiple channels for data leaks and hacking.

• Save Costs

If you are into the VoIP process involving international calls, call masking technology with virtual numbers is your savior. It can significantly reduce costs. Further, If you leverage number masking service from a reliable, and affordable provider like Voxvalley, you can ensure top-notch services in budget-friendly packages. This can help optimize the budget for your business and save for other business operational measures.

• No Location Constraint

With number masking technology leveraging virtual numbers, you can dodge the location barrier and can take your business international. That too while investing no bulky dollars.

• Establish Trust with Customers

If you have number masking technology in action, your customers can trust you with their data. This can help them prefer you over your competitors. This establishes customers’ trust in your business resulting in a boost in sales, and customer retention.

Call Masking Technology is Right For Your Business, Partners, and Customers!

When it comes to Call Masking Technology, it is said to be ideal for achieving data safety, and security goals. Be it for businesses, your delivery partners, or your range of customers, it can provide a secure, and reliable connection for all.

If you also want to invest in Call Masking Technology to take your VoIP business a level up, get in touch with Voxvalley Technologies Pvt Ltd. We have the right plans, optimum deliverability, and a list of secure connection services to leave no stone unturned for your VoIP business to be secure, and reliable for your customers.