Dear Samsung,

Its disheartening to hear there may be a defect in the Note 7 line that is causing the device battery to malfunction. I purchased a Note 7, just over a week ago. Within a few days it was clear the Note 7 has distilled power-user needs into a single device. I can’t imagine going back to another tool that is less capable than the Note 7. Selfishly, I urge Samsung to diagnose the issue, address the issue with current Note 7 users, find a solution either hardware or software, and return the Note 7 to the marketplace.

There are others in the same shoes as me, that have found the right tool for both their professional and personal lives. This is a huge achievement! Focus on the solution and move forward!

I recommend Samsung polls current Note 7 purchasers to better understand user sentiment. I am frustrated that the device may have a malfunction and will cause time without it. But, the frustration arises from the fact I can’t use the device and not that the device itself has failed to meet my needs. I have polled Note 7 users and I hear an overwhelming similar reaction.

Thanks!

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Why do I care so much? I rarely find tools, either digital or analog that meet the current conditions of my lifestyle that improve my day to day. The last consumer product that met this need as a Surface Pro 3 and before that was probably my road bike. I can’t see myself parting with this device .

Historically, I always shied away from the Samsung line of Android devices (except for the Galaxy Nexus), due to heavy handed re-skin of the UI. I have owned almost all of the Nexus phones, except for the Nexus 4. Each of the Google-blessed devices had compromises either battery, screen, camera (always), or MVP like design. The Google Pixel announcement pushed me over the edge to try a new product line. The Pixel looks just fine and is probably a good performer, but something about it feels very Gen 1. My wife has had the Note 7 since launch, and she claims its her favorite phone to date. Note 7 it was, TMobile had them in stock after the first recall.

To be honest, I have made a few changes to the Note 7 experience. After an hour or so of tweaking with the settings and installing a new launcher, I was holding a power-user Android device. It was just the right amount of stock Android and Samsung enhanced feature-set with strong hardware.

In the last week, the Note has quickly replaced the Surface Pro in more “mobile” scenarios. For example, client meetings, coffee chats, and jotting down notes in a quick huddles. I am an avid note taker, I love having the ability to archive all my notes to the cloud. OneNote does a great job of converting my notes to text, allows for greater searchability. Digital ink functionality has real benefits that top hardware (software) companies have addressed in the last few years. The Note’s latest iteration executes against these needs through the S Pen (which has a great writing feel) and software flexibility through Samsung apps or other developers.

And of course, the screen (brilliant) and general usage (very fast) is stellar.