Help business users to deal with the unexpected — The business world is full of situations. You miss your train to the office and need to reschedule a meeting. A colleague calls in sick, putting a major project milestone at risk. Or a supplier can’t fulfill your order, leaving you to find a workaround. What do these situations have…

What could a trustful relationship between a business user and the digital assistant look like in practice. — Smart assistants already have the potential to make our lives much easier. Why, then, a significant number of people are still using Amazon Alexa as just a kitchen timer? Like them, I bought Alexa full of expectations, excited by the opportunity to try out my first personal AI assistant. Now…

Empower your users, but don’t overwhelm them — This blog belongs to the SAP Design series about intelligent system design. You might also be interested in our previous post, 5 Challenges to Your Machine Learning Project. One of the guiding design principles for intelligent systems is to empower end users. If we want people to trust machines, we…

This blog belongs to the SAP Design series about intelligent system design. You might also be interested in the first blog, Principles of Intelligent System Design. It is a common misconception that artificial intelligence inevitably means 100% automation. Movie producers would have us believe that AI is going to control…

This blog belongs to the SAP Design series about intelligent system design. The introduction of SAP Leonardo Machine Learning Foundation in 2017 opened the door for a new generation of intelligent enterprise systems. With it, people can create, run, consume, and maintain machine self-learning apps. The foundation connects developers, partners…