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Published in SAP Design

·Apr 24, 2020

Situation Handling in SAP Fiori

Integration with the enterprise design system — In my introductory article about situation handling, I explained how software can help business users to deal with unexpected business issues. However, the real power of situation handling unfolds you apply the concept to an entire ERP system. …

Design Systems

5 min read

Situation Handling in SAP Fiori
Situation Handling in SAP Fiori

Published in SAP Design

·Mar 30, 2020

UX for Intelligent Situation Handling

Help business users to deal with the unexpected — The business world is full of situations. You miss your train to the office and need to reschedule a meeting. A colleague calls in sick, putting a major project milestone at risk. Or a supplier can’t fulfill your order, leaving you to find a workaround. What do these situations have…

Intelligence

6 min read

UX for Intelligent Situation Handling
UX for Intelligent Situation Handling

Published in SAP Design

·Jul 12, 2018

UX for AI: Trust as a Design Challenge

What could a trustful relationship between a business user and the digital assistant look like in practice. — Smart assistants already have the potential to make our lives much easier. Why, then, are a significant number of people are still using Amazon Alexa as just a kitchen timer? Like them, I bought Alexa full of expectations, excited by the opportunity to try out my first personal AI assistant…

Artificial Intelligence

6 min read

UX for AI: Trust as a Design Challenge
UX for AI: Trust as a Design Challenge

Published in SAP Design

·Apr 11, 2018

Explaining system intelligence

Empower your users, but don’t overwhelm them — This blog belongs to the SAP Design series about intelligent system design. You might also be interested in our previous post, 5 Challenges to Your Machine Learning Project. One of the guiding design principles for intelligent systems is to empower end users. If we want people to trust machines, we…

Machine Learning

7 min read

Explaining system intelligence
Explaining system intelligence

Published in SAP Design

·Jan 29, 2018

Human in Control or Automate Everything?

This blog belongs to the SAP Design series about intelligent system design. You might also be interested in the first blog, Principles of Intelligent System Design. It is a common misconception that artificial intelligence inevitably means 100% automation. Movie producers would have us believe that AI is going to control…

Artificial Intelligence

4 min read

Human in Control or Automate Everything?
Human in Control or Automate Everything?

Published in SAP Design

·Jan 29, 2018

Design Principles for Intelligent Systems

This blog belongs to the SAP Design series about intelligent system design. The introduction of SAP Leonardo Machine Learning Foundation in 2017 opened the door for a new generation of intelligent enterprise systems. With it, people can create, run, consume, and maintain machine self-learning apps. The foundation connects developers, partners…

Machine Learning

5 min read

Design Principles for Intelligent Systems
Design Principles for Intelligent Systems
Vladimir Shapiro

Vladimir Shapiro

User Experience Director at Blue Yonder / SAP Alumni

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