Integration with the enterprise design system

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In my introductory article about situation handling, I explained how software can help business users to deal with unexpected business issues.

However, the real power of situation handling unfolds you apply the concept to an entire ERP system. In this article, I want to discuss several aspects of integrating situation handling with the SAP Fiori design system.

Integration Strategy

A design system consists of a set of interconnected components. It aims at making product adoption efficient and cohesive across different platforms and devices.

The concept of situation handling has a dual role. On the one hand, it is a product that adopts the SAP Fiori design system. …


Help business users to deal with the unexpected

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The business world is full of situations. You miss your train to the office and need to reschedule a meeting. A colleague calls in sick, putting a major project milestone at risk. Or a supplier can’t fulfill your order, leaving you to find a workaround.

What do these situations have in common?

  • You don’t expect them.
  • You may not be familiar with them.
  • You need to deal with them.

It’s no wonder that whenever you encounter a situation like this, you’ll tend to feel uncomfortable or even stressed. It disrupts your usual routine — although you’re still operating within your business domain, you’re forced to deal with something that’s not part of your daily business. To find a solution, you need to rely on what you can recall from past experience. …


What could a trustful relationship between a business user and the digital assistant look like in practice.

This blog belongs to the SAP Design series about intelligent system design. You might also be interested in our previous post, Explainable AI: It’s (Not) All About Language.

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Copyright: Vladimir Shapiro, SAP SE

Smart assistants already have the potential to make our lives much easier. Why, then, are a significant number of people are still using Amazon Alexa as just a kitchen timer? Like them, I bought Alexa full of expectations, excited by the opportunity to try out my first personal AI assistant. Now, a year later, Alexa has become little more than a media player for my son. …


Empower your users, but don’t overwhelm them

This blog belongs to the SAP Design series about intelligent system design. You might also be interested in our previous post, 5 Challenges to Your Machine Learning Project.

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Copyright: Vladimir Shapiro, SAP SE

One of the guiding design principles for intelligent systems is to empower end users. If we want people to trust machines, we must share information about the underlying models and the reasoning behind the results of algorithms. This is even more vital for business applications, when users are held accountable for every decision they make.

It’s widely accepted that intelligent systems must come with a certain level of transparency. There’s even a new term for it: explainable AI. But, that’s just the beginning. As designers, we need to ask ourselves how explainable AI is tied to user interaction. What do we need to think about when we explain the results and recommendations that come from built-in intelligence? …


This blog belongs to the SAP Design series about intelligent system design. You might also be interested in the first blog, Principles of Intelligent System Design.

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Copyright: Vladimir Shapiro, SAP SE

It is a common misconception that artificial intelligence inevitably means 100% automation. Movie producers would have us believe that AI is going to control absolutely everything — a Skynet scenario à la Terminator. So, if you design and implement an AI system, should you fear this or just ignore it? Is there a roadmap for intelligent automation of a specific system?


This blog belongs to the SAP Design series about intelligent system design.

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Copyright: SAP SE

The introduction of SAP Leonardo Machine Learning Foundation in 2017 opened the door for a new generation of intelligent enterprise systems. With it, people can create, run, consume, and maintain machine self-learning apps. The foundation connects developers, partners, and customers to machine learning technology through the SAP Cloud Platform. The main challenge here, from a design perspective, is to understand the impact of these new technologies and to come up with a reliable design system for these intelligent applications.

How does machine learning impact the user interface (UI)? Should I explicitly surface the system intelligence? How much should I explain? What is the feedback loop and when it is important? …

About

Vladimir Shapiro

User Experience Director at Blue Yonder / SAP Alumni

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