Actor mapping: A Human-Centered Design approach to understanding the Kenyan immunization system
This is a third story in a blog series sharing insights from a Human-Centered Design research study of the immunization program in Kenya in early 2020. Please read the first story for more context on the work and our approach and the second story for insights around decision-making. A full report of the initial findings is also available for download.
Our team recently conducted interviews with healthcare workers and managers in Kenya to understand challenges around collecting and using data for decision-making in delivering immunization services. One of our core aims was to understand the moments of exchange between actors at different levels of the immunization system.
Human-Centered Design research frequently engages participants in visualization activities to understand complex systems and ideas. To help us unpack how actors interact with each other, what information is exchanged between them, as well as the circumstances for these interactions, the team used an actor mapping activity, outlined below.
You can view more information on the Kenya system map and the actor profiles by downloading our initial Kenya findings report. From more insights from this study, stay tuned for additional stories in this blog series.