Using Human-Centered Design to understand how data is used in delivering immunization services

Healthcare workers struggle to keep up with all of the data they are required to collect. Pictured above, a nurse in a health facility in Kenya, flipping between the various records books she needs to fill out during every immunization.
A catalog of formal and informal tools used to record and analyze immunization data at the facility level. This is an excerpt from our initial Kenya findings report. The full report is available for download here.

Many of these challenges with data are well-known, but often poorly understood. Without knowing exactly why problems are happening, not just what they are, designing successful interventions can be difficult.

One of the 14 profiles our team generated across all levels of the system, outlining key challenges, decisions, and interactions for each. Download the full report is available for download here.
The Vaccine Data Discovery Research study is a joint research effort between Sonder Collective and John Snow Inc. (JSI) to apply the Human-Centered Design approach in order to uncover and prioritize data specific pain points and challenges that healthcare workers and managers at all levels within a country encounter in delivering immunization services in Kenya, the Democratic Republic of the Congo, and Mozambique.
Sonder Collective specializes in the application of Human-Centered Design to social and health challenges, particularly in low resource settings. The Sonder team has intensive experience conducting design research in maternal and newborn child health, sexual and reproductive health and rights, community health, health supply chains and HIV in Sub-Saharan Africa. John Snow Inc. (JSI) is a public health management consulting and research organization that works to improve health outcomes through strengthening health systems in partnership with country Governments. JSI works across immunization, maternal newborn and child health, nutrition, supply chain system design, paper based and digital information systems globally. JSI has led on immunization on USAID flagship projects like the Maternal and Child Survival Program, TSHIP and has been a key partner on MEASURE Evaluation for the past 20 years.



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Vx Data Insights

Vx Data Insights


A Human-Centered Design study in Kenya, DRC, and Mozambique to understand how data is used for decision-making in delivering immunization services.