Saheb WaliaIn My 30’s and No Clear Vision for CareerMost people my age know exactly what they want to do with their lives. Some have embarked upon their journey to be entrepreneurs while…Jan 25, 2022Jan 25, 2022
Saheb WaliaReshaping Call Centers with the Help of Artificial IntelligenceToday, Call Center Services mostly rely on telephones to conduct 2-way communications. This has worked well till now but with the changing…Jan 20, 2018Jan 20, 2018
Saheb WaliaWhy Analytics Has A Significant Role in Call Centers in the U.KThe call center industry in the U.K is going through a transformation. It is no longer just about answering phone calls or making calls to…Dec 18, 2017Dec 18, 2017
Saheb WaliaHow Call Center Services Can Help in Customer Lifecycle ManagementEvery business function revolves around its customers. Everything from the very first contact with them to keeping them engaged with the…Dec 15, 2017Dec 15, 2017
Saheb WaliaProviding Better Patient Care through Healthcare BPO OutsourcingThe healthcare sector is one of the most prominent sectors of the business world. The services provided by this sector are crucial and…Dec 12, 2017Dec 12, 2017
Saheb WaliaThe Importance of Managing Customer ExperienceMaking your customers happy is the chief concern for any business. I make it sound like a simple task but there are only a handful of…Dec 7, 2017Dec 7, 2017
Saheb WaliaBenefits of Live Chat Support for Businesses in the U.KThe customer service agents of any company today deal with a majority of young consumers. Consumers that are tech savvy, that is online all…Nov 27, 2017Nov 27, 2017
Saheb WaliaGetting your Call Center Prepared for Black Friday and Cyber MondayThe month of November officially kick-starts the holiday season across the U.S. It is not only because of Thanksgiving but also because of…Nov 15, 2017Nov 15, 2017
Saheb WaliaWhy Voice is Still an Important Customer Service ChannelI have stressed the benefits of multi-channel customer service several times in my previous blog posts. The growing number of channels that…Nov 13, 2017Nov 13, 2017
Saheb WaliaHow You Can Save on Customer Support CostsProviding above par customer support has been recognized as a crucial aspect of running any successful business. When you provide your…Nov 11, 2017Nov 11, 2017