The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn — Alvin Toffler

This Alvin Toffler quote from the famous American author is increasing in significance every day — 65% of future jobs have not yet even been invented. The ability to acquire new skills is what will keep employees relevant and organizations thriving.

Digital transformation has presented organizations with new challenges. This includes the need to constantly upskill employees and also predict what capabilities may be needed in the future. …

Imagine if the apps on your phone never needed an update, every job you worked used the same software, and you never had to learn to use anything new on the computer ever again.

Sounds like a dream, right?

And, it probably is. At least in our lifetime.

In today’s world, digital transformation is part of everyone’s digital experience. Processes and software constantly update or change and we have to keep up with them.

These software frustrations are hard to avoid. Once you get in the rhythm with one program, management decides to try a new one. Or, the system…

Co-working spaces alongside the gig economy have monumentally shifted the way we view traditional work, particularly in a corporate environment. It continues to disrupt and challenge the idea of ‘work’ and a “career.” Here is how:

Gig workers are more productive than corporate employees

A study by ConnectSolutions revealed that remote workers are 77% more productive than their corporate counterparts. Majority of gig workers work remotely, and companies are starting to reap the benefits. Additionally, co-working spaces are shown to increase employee productivity significantly.

Organizations are starting to see this as a competitive edge — gig workers in co-working spaces…

The evolution from customer service to customer experience (CX) continues to be a top priority for companies, and with good reason. Studies have shown that customer experience continues to overtake price as a brand differentiator:

It does not mean that product quality or price should be ignored. However, the customer strategy should be informed with CX as the primary focus.

Customers are willing to pay more for a product if they have a great experience, and here’s why:

  • It’s the era of instant gratification — Ride-sharing apps, online marketplaces, and social media have shaped consumer behavior. Users are familiar with…

A clear company vision is the constant ability to see through the clouds to the blue sky above. It is the fundamental way for a company to unify all of its employees to strive toward a single goal, despite any challenges that come up along the way. A vision helps an organization grow into its full potential.

However, despite its grandeur and effect on the entire organization, the conversation about the vision many times does not extend beyond the c-suite and upper management. Those leaders are, by default, the “visionaries” of the organization, and they traditionally work among themselves to…

Digital transformation is not about technology, it’s about people.

Technology is evolving at a rapid pace every second. Organizations are faced with the challenge of developing employees at the same pace and it can prove challenging in a diverse workforce. Digital transformation has brought about innovation and efficiency in delivering products and services to clients. At the same time, it has introduced several changes in the workplace — in the way work is done, communication is delivered, and the way processes are executed. Alongside this digital journey, the workplace has become increasingly multigenerational.

In the next five years, there will…

It is no secret that employee engagement is at the forefront of most organizations priorities. Leaders understand that business results have a strong correlation with how motivated and engaged employees are.

As a result, organizations spend millions on engagement surveys, wellness programs, and development interventions to try and fix a disengaged workforce. But these may not be aligned due to what employees are actually experiencing. Check out these five fascinating employee engagement stats to provide an alternative view of what may be halting an organization’s strategy.

33% of employees believe they are doing work that is not part of their…

When we think about traditional “mentorship,” a few images may pop into our heads. In one, we picture sitting in a coffee shop with someone in our network, prepared with a long list of questions on how they found success. Or, we see ourselves across the desk from a superior at the office who we admire and aspire to be.

However you see it, mentor/mentee relationships like this are beneficial for their in-person, intimate and focused approach. …

The ability to leverage data, particularly as it relates to ‘predicting the future’ is an exciting avenue that probably has more questions than answers right now. Predictive analytics is a well-known metric within customer services, but little is known about this field as it relates to employee engagement.

This is why there is hype around people analytics, but very little execution. A study of over 11,000 companies by Deloitte in 2018 revealed the following:

The first 100 days of an employee’s journey in an organization are the most important.

The amount of guidance and support provided during onboarding is a strong predictor of employee’s intentions to leave the organization within 2 years. It’s a constant challenge for organizations to provide a sophisticated just-in-time onboarding solution.

Chatbots provide lots of answers to those challenges. It is always on time (barring glitches), uses data to keep improving itself and can be personalized to each employee’s needs. If you’re not using chatbots during your onboarding experience, then it should be an urgent priority. …


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