Along with other features, WatchMyDC has a powerful IT incident management engine. This is how: It listens, it analyzed, and then it takes action. First, WatchMyDC keeps listening for incidents, alerts, tickets, requests, logs, etc through standard Webhook or Syslog. Any IT tool/system/application can push messages to the WatchMyDC platform. Simply put, imagine an NMS is sending every alert to WatchMyDC.