Waterfield Tech Conversational AIBeyond Efficiency: Why Chatbots are about More than just Cutting CostsWhy Gen AI agents? Why now?1d ago1d ago
Waterfield Tech Conversational AIOpenAI Realtime API is a Game Changer. Here’s the Catch.The OpenAI realtime API is here, and we’ve had a week to play with it. As we suggested in last week’s article, this is a game changer for…Oct 10Oct 10
Waterfield Tech Conversational AIContact Center AI’s iPhone Moment: Real Time GPT4-oSomething big happened on Tuesday. Your contact center will never be the same.Oct 3Oct 3
Waterfield Tech Conversational AISam Altman & The Intelligence AgeThis week OpenAI CEO Sam Altman published an article on what he calls The Intelligence Age.Sep 26Sep 26
Waterfield Tech Conversational AIAI Eats SoftwareKlarna co-founder and CEO Sebastian Siemiatkowski recently announced that the business is ditching Salesforce (CRM) and Workday (HR) SaaS…Sep 20Sep 20
Waterfield Tech Conversational AI3 Paths to the AI-First Contact CenterBloomberg ran an interesting article on the impact of AI on the contact center agent outsourcing industry in the Philippines last week.Sep 13Sep 13
Waterfield Tech Conversational AIWill Contact Center AI Winners Take All?Us humans find it hard to understand exponentials.Sep 5Sep 5
Waterfield Tech Conversational AIAI is NOT a strategyA senior executive recently shared his frustration with the long line of AI vendors vying for his business:Aug 29Aug 29
Waterfield Tech Conversational AI(AI) Agents for EverythingIn customer service circles like ours, Agents are the hard-working, courageous, kindly human beings who answer calls and chats from more or…Aug 22Aug 22
Waterfield Tech Conversational AI12 Step Virtual Agent Cheat Sheet30+ use cases, multiple production deployments, and 18 months of refinement means we’re starting to home in on a repeatable process to…Aug 15Aug 15