Sales Portals: How It Helps Businesses

We are living in a time where modern technology has made unbelievable changes to one’s business model. Sales technology in particular has gone through an incredible revolution, digitizing every possible aspects of its process. Automation had been taking over most businesses by using sales portals, making it easier to manage your team, track your progress, implement new strategies and communicate with your clients.
What is a Sales Portal?
A sales portal is an online interface that delivers order information, employee interactions and customer support in a much faster, easier and more convenient way. It eliminates time consuming and repetitive tasks thus making your sales representatives focus on much bigger things. It allows your employees engage with each other in any activity that increase the company’s overall success at achieving their goals and objectives.
Sales Portals include these 2 important components:
Sales Representatives Portal
A sales representative portal allows your entire sales staff to process sales orders, request a quote, manage your clients account information, search product details, monitor inventories, access shipping information and track your sales progress in a more efficient way. They now have more time to prospect new clients, build better relationships with existing ones and successfully fulfill their jobs.
Customer Portal
Today, a self-service customer portal is much preferred by consumers anywhere around the world. It gives them freedom to access their account information, order status, order history, payment details and shipping information anytime and anywhere. Who wouldn’t want to skip those long hours of waiting for a representative just to ask for information? Customer portals provide your clients more value which in return increases your customer satisfaction rates.
How Sales Portals Address Business Pain Points
- A Sales Portal Cuts Customer Service Cost
By allowing your customers freedom to access their account information, order status and shipment details on their own, there wouldn’t be a need to hire a lot of customer service representatives to answer the same requests over and over. You can even add a help center that include your customers frequently asked questions to totally decrease your call volume.
2. It Streamlines Your Entire Sales Process
From receiving, processing and delivering orders to end customers, a sales portal makes your life easier by allowing your sales staff to monitor the entire progress. It helps you address customer concerns faster and makes quality improvements easier.
3. Makes Internal Communication Better
A sales portal allows you to chat with any of your team members instantly thus eliminating hundreds of lengthy email threads. It also allows you to upload important documents in just one click. And makes you document every single thing.
4. Increases Your Leads
A sales portal provides more value to your customers. As they feel more important to you, your customer satisfaction rates increase making them want to refer you to their friends and family.
On the other end, as the portal handled those time consuming tasks for your sales staff already, prospecting new leads will be something to put their focus on.
5. Educates Your Team Better.
With a sales portal, you can now include knowledge base and training resources. So when someone from your team needs help, he can easily access any helpful article and training material anytime.
Want to build your own sales portal? Let us help you. Contact us today!
Originally published at blog.wau.co on August 31, 2018.
