Ashley MeszarosReasons to Hire a Virtual ReceptionistThanks to the advancing technology, more businesses are hiring people remotely. One of the few positions that has remained an in-person job…Feb 24, 2017Feb 24, 2017
Ashley Meszaros3 Rules of Online Customer ServiceMore people are communicating online when they need help with a product or service instead of going to a business in person or talking on…Feb 23, 2017Feb 23, 2017
Ashley MeszarosWhy Customer Service Matters in Small BusinessesA small business has a lot of disadvantages over larger companies. Limited cash flow, fewer employees to manage various tasks and an owner…Jan 31, 2017Jan 31, 2017
Ashley MeszarosWhy Sales Data is Important for Customer ServiceData is key to getting the sale. A sales person or marketer must know their audience. They must know what they like and what they don’t…Nov 22, 2016Nov 22, 2016
Ashley MeszarosIs the Customer Always Right? Understanding the Goal of Call CentresIt used to be the mantra of most businesses. The customer was always right. That meant that the customer service person must do whatever it…Nov 21, 2016Nov 21, 2016
Ashley MeszarosTop Reasons to Outsource Your Call CentreWhether you have a new company just getting started or you’re thinking about making some changes, outsourcing a call centre can be a big…Oct 25, 2016Oct 25, 2016
Ashley MeszarosHow to Ramp Up Customer Service for the HolidaysAs the calendar counts down the days until the end of the year, businesses start thinking about what that means for the holiday season…Oct 24, 2016Oct 24, 2016
Ashley MeszarosMeasuring Call Centre EffectivenessCall centres are designed to handle a large volume of phone calls and to manage customer service more efficiently. They also come with a…Oct 22, 2016Oct 22, 2016
Ashley Meszaros5 Steps to Improve Relationships with Your CustomersFrom assisting with a purchase to dealing with a malfunctioning product, your company’s customer service is going to interact with…Sep 30, 2016Sep 30, 2016
Ashley MeszarosCan Surveys Improve Your Customer Service?Whether you’ve had complaints about your customer service or you just want to improve what is already good, the first step is to know what…Sep 29, 2016Sep 29, 2016
