Sep 14Show us your messy bitsIn this edition of the Spotlight series, Kat Dixon talks to Snook’s Service Designers Olivia Holbrook and Tom White about the chaos and complexity of service design projects, which they often refer to as the messy bit. What is mess, why is it scary, and why do service designers love…Service Design7 min readService Design7 min read
Published inWeAreSnook·Sep 1What to do when you don’t have a content designerContent design is an essential element of any product or service. Here, Senior Content Designer Iso Roberts shares her advice in applying content design principles to your project. What’s one thing you’re guaranteed to find in any digital service or product? You’re reading them right now — words. Words form…Content Design4 min readContent Design4 min read
Sep 1What to do when you don’t have a content designerContent design is an essential element of any product or service. Here, Senior Content Designer Iso Roberts shares her advice in applying content design principles to your project. What’s one thing you’re guaranteed to find in any digital service or product? You’re reading them right now — words. Words form…Content Design4 min readContent Design4 min read
Published inWeAreSnook·Jul 7Thinking in systems to address the climate crisisLuca Piallini is a Service Designer at Snook, focused on our thriving planet mission. In this blog, he explores how we can use systems thinking to navigate the complexity of the climate crisis. He considers how we can understand underlying patterns, leverage impact and so create a more sustainable future. …Design7 min readDesign7 min read
Jul 7Thinking in systems to address the climate crisisLuca Piallini is a Service Designer at Snook, focused on our thriving planet mission. In this blog, he explores how we can use systems thinking to navigate the complexity of the climate crisis. He considers how we can understand underlying patterns, leverage impact and so create a more sustainable future. …Systems Thinking7 min readSystems Thinking7 min read
Published inWeAreSnook·May 29The possibilities of ChatGPT: insights from humans and AIThis article is part of the Snook spotlight series — where we bring you in-depth conversations with the best and brightest research and design thinkers. In this edition, Kat Dixon interviews Liam Hinshelwood, the new Head of Service Design at Snook. …ChatGPT10 min readChatGPT10 min read
May 29The possibilities of ChatGPT: insights from humans and AIThis article is part of the Snook spotlight series — where we bring you in-depth conversations with the best and brightest research and design thinkers. In this edition, Kat Dixon interviews Liam Hinshelwood, the new Head of Service Design at Snook. …ChatGPT10 min readChatGPT10 min read
Published inWeAreSnook·May 17Defining the difference between analysis and synthesis in user researchThe terms ‘analysis’ and ‘synthesis’ are used differently by different researchers, which can lead to confusion about what processes people are specifically referring to. In this article, Principal User Researcher Jake McCann outlines how we define and use these terms at Snook. The general goal in most user research projects…Research4 min readResearch4 min read
May 17Defining the difference between analysis and synthesis in user researchThe terms ‘analysis’ and ‘synthesis’ are used differently by different researchers, which can lead to confusion about what processes people are specifically referring to. In this article, Principal User Researcher Jake McCann outlines how we define and use these terms at Snook. The general goal in most user research projects…Research4 min readResearch4 min read
Published inWeAreSnook·May 4Applying behavioural design to help people make more sustainable choicesLearn how to apply behavioural science techniques to change habits and drive the adoption of more sustainable actions. In this article, we focus on how our design practice is integrating learnings from behavioural sciences to address the climate emergency. Written by Luca Piallini and Val Mitchell At Snook, we strongly…Sustainability7 min readSustainability7 min read
