Open Data is on our doorstep and it will change the way we interact with, manage, and look at our financial, energy, and telecommunication data. So what could a user experience look like in this new world? Our team at We Discover has put their creative hats on and created a high-level concept of what a future mobile experience may look like.
When designing this mobile proof of concept, we wanted to focus on clean and simple user experience. We saw this as a great chance for the team to experiment with a neumorphic design, which has been trending across design channels. Neumorphism is the second coming and evolution of skeuomorphism (or unwanted zombie resurrection depending what designer you’re talking to), popular in the early days of mobile UI when interfaces looked tactile and mimicked the textures and shadows of real objects. The objective back then was to help train people to know where to click and interact, as touch screen mobile interfaces, especially for early apple iOS was all new behaviour for users. Skeuomorphism gave way to cleaner, flatter design and was mostly left for dust with a few exceptions like Apple’s Garageband.
Nowadays, however — neumorphism raises a lot of concerns on it’s impact on usability and accessibility over aesthetics. Love it or hate it, what can’t be disputed is that it does create a very different visual aesthetic, which we believe for this product proposition and concept, helps reinforce the feeling of transparency, especially important in the data and privacy realm.
The prototype we’ve designed is a creative interpretation of where Open Data could go but there is a bit more of a serious point to make about some key principles and how this impacts customers.
One of the four CDR principles is about focussing on the customer:
“The Consumer Data Right should be consumer focussed. It should be for the consumer, be about the consumer, and be seen from the consumer’s perspective.”
“Take Control!” of your data is a theme that we thought was fitting. Based on insights and feedback from customers across various research and design projects we’ve conducted in fintech, there was recurring confusion on what Open Data or Open Banking meant. People generally thought that “Open” meant higher risk and exposure of their data. The concept of taking control of your personal data was embraced more widely, this was our overarching, more customer-centric theme.
Let us know what you think about our design concept and Open Data strategies in the local market.