COM 295 Instant Education/uophelp

COM 295 Entire Course + Final Guide

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COM 295 Week 1 Knowledge Check

COM 295 Week 1 Communication Process Worksheet

COM 295 Week 2 Knowledge Check

COM 295 Week 2 Global Communication Worksheet

COM 295 Week 2 Ethics & Credibility in Business Communications

COM 295 Week 3 New Hire Communication

COM 295 Week 3 Technology and Communications

COM 295 Week 3 Knowledge Check

COM 295 Week 4 Knowledge Check

COM 295 Week 4 Persuasive Message

COM 295 Week 4 CAREER CONNECTION Resume Building

COM 295 Week 5 CAREER CONNECTION Persuasive Presentation

COM 295 Week 5 CAREER CONNECTION Resume Review

COM 295 Final Exam Guide (Score 25/30)

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COM 295 Entire Course

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This Tutorial doesn’t contain Final Guide

COM 295 Week 1 Knowledge Check

COM 295 Week 1 Communication Process Worksheet

COM 295 Week 2 Knowledge Check

COM 295 Week 2 Global Communication Worksheet

COM 295 Week 2 Ethics & Credibility in Business Communications

COM 295 Week 3 New Hire Communication

COM 295 Week 3 Technology and Communications

COM 295 Week 3 Knowledge Check

COM 295 Week 4 Persuasive Message

COM 295 Week 4 Knowledge Check

COM 295 Week 4 CAREER CONNECTION Resume Building

COM 295 Week 5 CAREER CONNECTION Persuasive Presentation

COM 295 Week 5 CAREER CONNECTION Resume Review

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COM 295 Final Exam Guide

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Score 25/30

1 The career summary section of a résumé should provide the candidate’s ________.

objective for the job search

memberships, awards, certifications and licensure, and activities

list of personal references

major accomplishments, abilities, and attributes

2 Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an “Employee of the Year” award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Jenny, who helps her employees develop the skills that will allow them to advance

Jon, who sets short- and long-term deadlines for every project and meets them promptly

Paul, who is the best copy editor and proofreader in the department

Ayesha, who always takes on extra work to help the department meet its deadlines

3 Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company’s shareholders, indicates a sense of _________.

accountability

individuality

opportunity

future-orientation

4 Your coworker LaRita has asked you to review her slide presentation. You notice that it is difficult to recognize and process the most important ideas and information. To help her fix this, what will you recommend that she change?

She should limit her text to five words per line and three to four lines per slide.

She should include a compelling image every few slides.

She should choose dark backgrounds and text colors.

She should use bold or italics to highlight key ideas.

5 Lori is using secondary research to develop a business report. How can she write her report in a way that demonstrates originality in thought?

Generate her own conclusions and recommendations

Use the most current documentation guidelines

Adopt a methodical approach to decision making

Cite all her research sources

6 Your résumé should tell a story of:

the value can provide to a company

everything you have learned and done in your previous job

how you plan to improve your areas of weakness

your educational accomplishments

7 In order to focus your presentation on people, you should:

make individuals and groups the subject of your sentences

use a lot of “I” statements

include as many photographs as possible in your slides

avoid using presentation software or other technology

8 In the context of developing persuasive messages, which of the following is most likely to help you demonstrate a voice of competence?

adopting the tone of mass advertising such as over-the-top appeals

developing strong ideas in the interest of your audience

focusing only on logical appeals

using only emotional appeals in your persuasive messages

9 Rick is trying to schedule a video teleconference with colleagues at several locations. To do so, he needs to coordinate their schedules and also check to see if the company needs to invest in any additional resources to make it happen. By addressing coordination and resource issues, he is dealing with:

constraint

richness

immediacy

control

10 A mistake that many job applicants make while creating résumés is:

trying to display everything they do well

highlighting only a few of their abilities and attributes

neglecting to include areas they need to improve on

forgetting to include their hobbies and other interests

11 Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud. What aspect of communications relates to the storage of messages?

permanence

planning

coordination

constraint

12 A colleague asks you for advice on how to understand the audience of his persuasive message. Which of the following pieces of advice will you offer?

Wait until the message is perfected before choosing the right audience.

Focus on their values and not their needs.

Consider the psychological principles that impact people’s decisions.

Ask as few questions as possible to avoid annoying them.

13 Which of the following should contain all your research sources and should be provided at the end of your report?

the executive summary

citations

the reference list

table of contents

14 Which of the following is useful advice on conducting business across cultures with those who have limited English ability?

Use slang and jargon instead of literal language as much as possible.

Allow those with limited English ability enough time to process their thoughts into English.

Speak at your normal, regular pace instead of speaking slowly as this may be viewed as disrespectful.

Determine a person’s level of communication proficiency within the first few moments of your interactions with them.

15 _____ is the process of converting meaning into messages composed of words and nonverbal signals.

Filtering

Translating

Encoding

Decoding

16 Which of the following is a trait of individualists?

They communicate directly to efficiently deal with work tasks and outcomes.

They stay in relationships even when they are no longer mutually satisfying.

They tend to follow the perceived dreams and goals of the group as a matter of duty.

They tend to stay in contact with and work through extended networks.

17 Which of the following is typically included in the reviewing stage of writing an effective business message?

ensuring the communication is fair

identifying the primary message and key points

setting a positive and other-oriented tone

finding the needs of the audience

18 In the context of persuasive messages, validating your readers means that you are:

overcoming objections by providing counterpoints

providing solid reasons why your product, service, or idea benefits readers

demonstrating a business need — a gap between what is and what could be

recognizing and appreciating others’ needs and preferences as legitimate

19 _____ noise occurs when communicators apply different meanings to the same words or phrases.

Cognitive

Psychological

Physical

Semantic

20 Which of the following is true of documenting secondary research sources?

Writers can use a variety of documentation systems, including MLA and APA styles.

Ideas that are summarized do not require documentation.

The only thing that has to be documented is a direct quotation.

Statements that are paraphrased do not require documentation

21 Gregor, who works at a textbook company, has put together a presentation proposing that the company save money by getting its images from less expensive stock photo sites. Gregor needs to present his idea to the executive committee. Considering the content of his presentation, which of the following people on the committee should he most try to influence?

The marketing director

The editorial director

The design director

The production editor

22 Which of the following is an example of projected cognitive similarity?

Rico assumes that all cultures are inferior to his culture.

Bill assumes that the cultural stereotypes shown in the popular media are true.

Deirdre assumes that other cultural groups have the same values as hers.

Elana assumes that no two cultures are alike in terms of values and norms.

23 In order to design your slides to facilitate ease of processing, you should:

use complex charts for complex information

limit your text to ten words per line

use at least one compelling image on every slide

provide as much information as possible on every slide

24 Vanessa has been assigned the task of creating an effective business message aimed at improving the productivity of the employees in her company. In the process of creating the business message, she studies the background of the employees, their needs, and priorities. To which step of the planning process for developing influential messages does Vanessa’s action typically belong?

Idea development

Audience analysis

Message structuring

Message review

25 Which of the following is true of competence?

It is often evaluated by one’s track record of achievements.

It increases when individuals focus on connecting with others.

It has grown less important in the post-trust era.

It is innate and cannot be gained through experience.

26 Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

texting

webinar

social networking

written messages

27 By doing audience analysis, Radika discovers that the people she will be giving her sales presentation to know very little about her product. Because of this, she is likely to decide to:

spend more presentation time informing the audience

involve them in her presentation

eliminate bulleted and numbered lists from her slides

use only emotional appeals in her presentation

28 One of the first tasks to accomplish when developing a presentation is to:

use headings to create a storyboard

gather content for an effective review

develop effective slides

understand the needs of your audience

29 Which of the following is an example of psychological noise?

Jenna’s boss does not take her complaint seriously because construction noise prevented him from hearing it.

Jenna’s boss does not take her complaint seriously because he thinks teenagers always exaggerate.

Jenna’s boss does not understand that when she says a product is “bad,” she means she likes it.

Jenna’s boss does not understand what she tells him because his hearing aid battery dies.

30 Which of the following is typically included in the drafting stage of writing an effective business message?

setting a positive and other-oriented tone

ensuring that the communication is fair

identifying the primary message and key points

finding the needs of the audience

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COM 295 Week 1 Communication Process Worksheet

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Instructions

Complete the Communication Process worksheet.

Click the Assignment Files tab to submit your assignment.

Communication Process

Complete the following table.

§ Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1.

§ Identify one personal or business communication scenario.

§ Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided.

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COM 295 Week 1 Knowledge Check

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1.

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

2.

_____ is the process of interpreting messages from others into meaning.

3.

All outgoing messages are encoded and all incoming messages are decoded through:

4.

_____ is the component of active listening in which nonverbal communication plays a vital role.

5.

Reflecting is the component of active listening which entails:

6.

Which of the following communication trends is considered a barrier to effective listening?

7.

Which of the following statements about defensive comments is true?

8.

Which of the following is characteristic of high cultural intelligence?

9.

How do individualists differ from collectivists?

10.

Which of the following is a feature of low performance societies?

11.

The cultural dimension of assertiveness deals with:

12.

Which of the following is characteristic of people from low humane orientation cultures?

13.

In what way does caring help establish credibility in the business world?

14.

A _____ takes a stakeholder view that includes all groups in society affected by a person’s business.

15.

People can demonstrate competence by:

16.

Character can be defined as:

17.

Tess is the general manager of Choc-a-block, an international sweet-manufacturing company. She wishes to give one of her managers the “Employee of the Year” award, and one of her teams the “Stars of the Year” award. Which of the following teams should she choose for the “Stars of the Year” award if she is looking for one that operates in a high-trust environment?

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COM 295 Week 2 Ethics & Credibility in Business Communications

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Instructions

Write a 350- to 700-word paper (not including title and reference page) on the event you have chosen in the Learning Team Collaboration Activity according to the following criteria:

§ Explain the situation of the event.

§ Describe the company’s ethical obligation in their communications to the public.

§ Answer the following questions:

§ Did you find any evidence of communications to the general public?

§ How effective was the communication in terms of establishing credibility?

§ If not, what approach would you suggest the company take to communicate to the public to gain credibility?

§ Cite and reference at least two sources.

Format your paper consistent with APA guidelines. Use one of the templates for APA papers provided in the Center for Writing Excellence.

Click the Assignment Files tab to submit your assignment.

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COM 295 Week 2 Global Communication Worksheet

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Your supervisor wants to send a brief e-mail message, welcoming employees recently transferred to your department from different regions across he company, which are Brazil, Russia, India, and China. Create a clear and concise welcome message that would be appropriate for these groups of employees.

Research the communication style of each of the following countries:

· Brazil

· Russia

· India

· China

Transcribe the following welcome message for the employees from each country:

I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America.

Complete the table below with your transcribed welcome messages. Also indicate whether each of the countries are more individualistic or relationship focused, and whether they are direct or indirect in their communication.

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COM 295 Week 2 Knowledge Check

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1.

Email communication

A. is characterized by low control.

B. is characterized by little coordination.

C. is a rich communication medium

D. incurs high cost

2.

Which of the following is the first step in the AIM planning process for developing

influential messages?

A. Idea development

B. Message structuring

C. Audience analysis

D. Message review

3.

In the context of the AIM planning process, which of the following tends to be the single

most important planning step for many messages?

A. Identifying reader benefits and constraints

B. Making the message easy to navigate

C. Estimating your credibility

D. Ensuring the communication is fair

4.

George, the marketing manager at Regal, believes that an employee should always act

ethically and should also report instances of unethical behavior that he encounters. This

belief held by George is an example of a(n):

A. bias

B. prejudice

C. prototype

D. value

5.

Which of the following is most likely to have a negative impact on your readers’

perceptions of your credibility?

A. Using strong analogies

B. Using inaccurate statements

C. Avoiding slanting

D. Avoiding exaggerations

6.

The less specific you are while writing your business messages the greater the possibility

A. that your readers will be ensured of your credibility

B. of your readers avoiding scanning and skimming your

C. of your readers being patient and reading your message more carefully.

D. that your readers will question your intention of keeping them informed.

7.

In the course of conducting a FAIR test to review your business message, when you

attempt to determine how your message will affect others from ethical, corporate, and

legal perspectives, you are most likely checking:

A. if the facts you have stated are accurate.

B. if you have granted enough access to the message

recipients to provide input.

C. how your message will impact various stakeholders.

D. if you have demonstrated respect for the inherent worth of others.

8.

Craig is the sales manager at Blaize Supersports and has a 20-member-strong sales

team that reports to him. On an average, Craig receives about 115 emails and sends out

75 emails a day. James, a salesperson at the store, leaves the subject line blank while

typing out a leave request mail to Craig. James wants to take the week off and spend time

with his family. As James is about to send it, he realizes that the subject line is blank.

Which of the following should James do before sending the email to Craig?

A. Send it anyway since the subject line shouldn’t matter to Craig.

B. Include only the number of days and dates in the subject line.

C. Type his name, department details, and employee id in the email and then send it to Craig.

D. Use a descriptive subject line such as “Leave of absence request”.

9.

Correct:

Which of the following reputations is a result of the meta message “I abide by the rules”?

A. Talented, skilled, and capable

B. Activist, cause-driven, and passionate

C. Learning, inquisitive, and curious

D. Moral, ethical, and fair

10

Which of the following is a reason why audience analysis for routine messages generally

does not require much time?

A. Routine messages are not important.

B. Typically, the top management comprises the audience of the routine messages.

C. Most routine messages do not contain much content.

D. The audience is likely to respond positively to routine messages.

11.

In the case of a routine message, the number of words in a primary message:

A. should not exceed ten

B. should not exceed five

C. should be between fifteen and twenty

D. should be between twenty and thirty

12.

Which of the following stages of developing routine messages involves proofreading?

A. Drafting

B. Analyzing

C. Reviewing

D. Planning

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COM 295 Week 3 Knowledge Check

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1.

Which of the following statements is true about primary research?

A. Primary research refers to the analysis of data collected by others outside an organization.

B. Primary research provides feedback directly related to an organization and its needs.

C. Primary research is less time-consuming and economical to carry out than secondary research.

D. Primary research is free from biases toward preexisting opinions and beliefs.

2.

Which of the following terms best describes the process that involves the analysis of data

collected by others with no direction from you or members of your organization?

A. Strategic maneuvering

B. Delphi method

C. Value chain analysis

D. Secondary research

3.

Which of the following is of the least importance when analyzing data?

A. Understanding database design

B. Using statistical software over spreadsheet software

C. Analyzing data with colleagues in a group

D. Focusing on issues that are tangential to key research problems.

4.

Which of the following raises the credibility of a report?

A. Stating the business problem at the end of the report

B. Presenting arguments that are open to interpretation

C. Dealing with predictions and the cause-effect statements carefully.

D. Shielding the urgency of the problem.

5.

Which of the following is an advantage of documenting your research sources?

A. It makes your report easy to navigate.

B. It allows decision makers to judge the quality of your data.

C. It decreases the size of your report.

D. It helps establish the purpose and value of the report.

6.

What does it mean to demonstrate originality in thought when using secondary research

to develop reports?

A. To combine information from your various sources in novel and insightful ways.

B. To use indirect quotations when the quotation contains a particularly compelling combination of words.

C. To raise the credibility of your report by carefully dealing with cause-effect statements.

D. To provide citations to indicate the information you have drawn from other sources.

7.

Which of the following demonstrates originality in thought when using secondary research

to develop reports?

A. Citing all your research sources

B. Generating your own conclusions and recommendations

C. Using the most current documentation guidelines

D. Adopting a methodical and skeptical approach to decision making

8.

Which of the following is true of persuasive messages?

A. The vast majority of business messages are persuasivemessages

B. Persuasive messages do not need any prior planning

C. Persuasive messages are very similar to messages that express appreciation

D. Persuasive messages require a message structure that reduces resistance

9.

Which of the following is the first step in the planning process for writing persuasive messages?

A. Conducting the FAIR test for the message

B. Analyzing the audience

C. Setting up the message structure

D. Developing ideas

10.

Which of the following is true about understanding your audience?

A. It is necessary to understand the values of your audience but not their needs.

B. To understand your audience, ask as few questions as possible to avoid annoying them.

C. The process of understanding your audience should be started after developing the persuasive message.

D. It is important to consider the psychological principles that impact people’s decisions.

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COM 295 Week 3 New Hire Communication

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Click the Assignment Files tab to submit your assignment.

Select a company you are familiar with. Imagine that you work for the HR department of the company. You are tasked to develop a message to orient new hires to the company culture, process, procedures, and general information.

Compose a message for new hires using the three-step process outlined in Ch. 5 ofBusiness Communication.

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COM 295 Week 3 Technology and Communications

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Identify the specific medium or media you would use to deliver each of the messages listed in the Week 3 Learning Team Collaboration Activity.

Write 1- to 3-paragraphs for each message that describe and explain your choices. Your answer can reference your Learning Team discussion or you can make your own choices.

Click the Assignment Files tab to submit your assignment.

Related Tutorials

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COM 295 Week 4 CAREER CONNECTION Resume Building

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Instructions

CAREER CONNECTION: This activity connects to career by getting students started on building their resume.

Click on Resume Builder.

Build your resume.

Copy your resume to a Microsoft® Word document and submit it to your instructor. Make sure you include your introductory statement, which could be your career objective, qualification summary, or career summar

Include an APA formatted title page for the assignment.

Click the Assignment Files tab to submit your assignment.

Note. In Week 5 you will need to find a mentor, friend, or colleague and ask them to review and provide feedback on the resume. You may want to identify that person this week so you have time to provide them with the resume and receive feedback.

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COM 295 Week 4 Knowledge Check

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COM 295 Week 4 Knowledge Check

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COM 295 Week 4 Persuasive Message

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Instructions

Select a product or service for this assignment.

Review Ch. 9 of Business Communication about writing effective persuasive messages.

Complete the following two parts to sell the product or service to two different audiences.

Part I:

Write a message to persuade your boss to invest capital resources to develop the product or service for sale.

Include secondary research to support your argument and explain what you will do in case the selected product or service does not initially sell as much as expected. Cite and reference sources using APA formatting.

Select the appropriate channel for delivering your message based on context, audience, and purpose.

Explain why you selected the channel.

Note: Part I is the basis of your Week 5 Persuasive Presentation assignment.

Part II:

Write a sales pitch to sell the product/service to the end consumer. The sales pitch that you write could be part of a marketing campaign, which can be the verbiage for a commercial, a flyer, a message posted on social network, and so on. Make sure to identify the context, as per the examples, in which the sales pitch will take place.

Select the appropriate channel for delivering your message based on context, audience, and purpose.

Explain why you selected the channel.

Include an APA formatted title page for the assignment.

Click the Assignment Files tab to submit your assignment.

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COM 295 Week 5 CAREER CONNECTION Persuasive Presentation

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Instructions

Choose one of the following to complete:

Create an 8- to 10-slide presentation, including detailed speaker notes, based on the Week 4 Persuasive Messages Part I assignment.

Apply the principles of designing effective slides discussed in the textbook as you develop your presentation.

Include at least one visual to support on your slides, for example, using a line chart to show increasing sales. Include the following in presentation slides:

§ Title

§ Introduction

§ Recommendation

§ Benefits

§ Impact if product or service does not sell as much as expected

§ Conclusion

§ References

-OR-

Create a 3- to 5-minute video based on the Week 4 Persuasive Message Part I assignment.

Use an app or program such as Movenote®, Knovio®, Presentme®, or another video recording application to complete this activity. Include the following in the video:

§ Title

§ Introduction

§ Recommendation

§ Benefits

§ Impact if product or service does not sell as much as expected

§ Conclusion

§ References

Click the Assignment Files tab to submit your assignment.

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COM 295 Week 5 CAREER CONNECTION Resume Review

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CAREER CONNECTION: This assignment connects to careers by working on skills to create an effective resume.

Find a mentor, friend, or colleague and ask them to review and provide feedback on the resume you created in Week 4.

Write a 350- to 700-word summary of the feedback you received. Discuss how you will incorporate this feedback into a revision of your resume.

Refer to the Summary Template in the Center for Writing Excellence for appropriate format. Make sure your summary has a title page, use paragraphs, and use double space.

Format the summary consistent with APA paper guidelines.

Click the Assignment Files tab to submit your assignment.

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