WelcomeWhat Do Shoppers Want to Know?We’ve all been there when shopping online, browsing through a plethora of product pages, narrowing down our selection. Then, you need to…May 15, 2017May 15, 2017
WelcomeWhat you need to know about Natural Language ProcessingYou have heard the term thrown around the office and at tech events; you know it’s the latest and greatest of data science processes, but…Nov 15, 2016Nov 15, 2016
Welcome5 ways to win on the customer experience battlefieldShopping used to be simple; a consumer goes to a physical store, speaks with a sales clerk, makes their purchase and is on their way…Nov 15, 2016Nov 15, 2016
WelcomeWSJ: lessons from ancient commerceA recently published article by Deloitte in the Wall Street Journal discusses the new buyer-seller relationship, and how the positives of…Nov 15, 2016Nov 15, 2016
WelcomeHow to make researching online quick and easy for your shopperConsumers consult over 10.4 sources over the course of 12–15 hours before making a purchase decision. The research process is long…Nov 15, 2016Nov 15, 2016
WelcomeHow to increase basket size using emotional connectionsFor every customer experience failure, brands lose an average of 65% of the revenue they would have earned from the affected customer…Sep 27, 2016Sep 27, 2016
WelcomeKVIs and why they are the hidden gem of data intelligenceWhy use KPIs when you can use KVIs? Welcome’s Head of Data Intelligence Matt Mayes spoke with us about value-based design, a new approach…Sep 27, 2016Sep 27, 2016
WelcomeRe-imagine shopping: Mary Meeker Internet Trends Report recap 2016It’s that time of year and right on track, Mary Meeker has unveiled her2016 Internet Trends Report. We scrolled past the doom and gloom of…Sep 12, 2016Sep 12, 2016
WelcomeWelcome to a faster and more engaging consumer buying experienceIn today’s hyper-interactive shopping environment, chatting and messaging have become a natural extension of how we shop online. Welcome™…Sep 12, 2016Sep 12, 2016
WelcomeThe Suddenly Exciting Future of Enterprise-Consumer CommunicationFirst published: https://www.bvp.com/blog/suddenly-exciting-future-enterprise-communications#sthash.jrsqKeNm.dpufSep 12, 2016Sep 12, 2016