ShipBob LA Holiday Updates
To all ShipBob Los Angeles Clients,
I hope this message finds you well and hope you’re as excited for the holidays as we are! As we approach the holiday season, we would like to share some SLAs and guidelines in order to set expectations for the holidays and beyond and make this busy season as successful and seamless as possible!
Holiday Delivery Deadlines
For all orders with standard shipping, we must receive the order by 10AM Pacific Time on Wednesday, December 14 to ensure the package will be delivered on time. See DHL’s guidelines at the bottom of this post and USPS’s guidelines here as the basis for ours.
Order Processing Timelines
All orders placed before 10AM Pacific Time will receive tracking same day.
Overnight orders placed on Friday will arrive on Monday, unless sent via UPS Next Day Air Early AM. This is the only service that guarantees Saturday delivery. We would also need separate communication for Saturday deliveries to email@example.com
No bulk orders and subscription services will be shipping after December 15th as we cannot guarantee lowest cost shipping options will arrive before the holidays.
Subscription service and bulk order clients must book a date in advance to ship all holiday batch orders. This ensures no overlapping bulk orders during the holiday rush. In order to book a date please contact our support staff no later than December 2nd. Our support staff will contact our Director of Operations, who will then confirm or request another date for the order.
Soon we’ll be welcoming the arrival of a customer success associate who will be handling support tickets for Los Angeles clients only. Please continue to submit any support claims to firstname.lastname@example.org. They will be filtered directly to our new support associate.
For our warehousing clients
Warehouse Receiving Orders will be processed within 5 business days of inventory arriving to the warehouse. Once inventory arrives, we will change the receiving order status to ‘processing’ so you are aware the inventory has arrived.
Each time we receive inventory (whether it’s sent via carrier or picked up via ship captain), we charge a $35 receiving fee. If it takes longer than 2 hours to receive inventory, we charge an additional $35 per man-hour.
To expedite the receiving process please make sure to fill out a warehouse receiving order (WRO), check that the quantities are correct, and attach the WRO to the outside of each box. We may charge a penalty for any shipments not following this process.
For our drop off clients
All drop offs are $25 + any additional transportation fee and will be charged as a regular order. The tracking number will appear “SHIPBOBNOW” signifying a drop off charge.
If you need a run through on any dashboard features detailed above, please visit our FAQ page: (https://shipbob.zendesk.com/hc/en-us) for more information. If you have any further questions or concerns please do not hesitate to reach out to our support staff.
It has been a pleasure working with you thus far and we look forward to making this holidays season extremely successful for both you and us!
DHL Holiday Information