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Is your company adding value or are you pretending and trying to make a name for yourself?

Why do I ask this question?

Well, it is 2019 and the world we live in is becoming more and more advanced each day that passes. If you look at all the new innovations, digital platforms, technologies, cryptocurrencies, and the whole internet of things, you’ll soon realize that everything has one thing in common: users.

If users are really top of mind for everything you do in our company, shouldn’t that mean that you make sure that all of your efforts are to drive better engagement, better service, better products, and more value to your users and customers? …


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Imagine.

Imagining what customers are going through on a day to day basis will help us understand what they go through and identify any issues that need to be fixed.

For this article, let’s imagine…

Imagine if you were the customer and you felt like you were being tossed around the place.

Imagine if you were standing there requesting for service or a product but the employee was just staring at you like you were a corpse.

Imagine if you were repeating yourself, trying to be as calm as possible, but their reaction to you was — anger.

Imagine if you weren’t accommodated by the service team because they have a ‘rule’ (wherein their interpretation is totally off) that they strictly follow. …


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Image source: www.pexels.com/photo/adult-city-commuter-group-234507/

I’m sitting here in my office thinking of how I can help a friend of mine find a new mentee. So I decided to put this together to understand why his mentorship is about to come to an end.

There are times in every mentorship program where one of the two (mentor or mentee) feel that it isn’t working out. And, neither one of them know what to do. Eventually, the program comes to an end, leaving both of them wondering what went wrong.

Now, I’m going to give some insight as to why mentorships fall apart. How to keep it from falling apart? …

About

Weslee Trout

Helping SMEs focused on B2C and B2B with Digital Marketing, SEO & Customer Experience • Conference Speaker • Workshop Trainer • info@wesleetrout.com

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