Pamoja Net: Social Outcome Report

Ensemble pour la Difference, October 2017

The community owned network Pamoja Net provides internet access to the island of Idjwi, DRC. The name Pamoja means ‘together’ in Swahili. Designers and technologists from Europe are involved in the project, as is design agency Fjord and Open Cellular. The project is coordinated by Ensemble pour la Difference.

Method

Ensemble pour la Difference measures social outcome in two tiers; Basic Needs, which includes nutrition, shelter and safety, and Wellbeing, which covers health, education and social belonging.

Our aim is to measure the social outcome of each Ensemble project on a quarterly basis.

This is the first survey conducted for Pamoja Net. 76 Pamoja Net users were surveyed between 31 August and 16 October. 2–3 users were surveyed each day. All surveys were conducted in-person by Chance Urbain at the Pamoja Net kiosk.

What are the demographics of Pamoja Net’s users?

When Pamoja net launched, the user base was primarily male. With 22 female respondents (23%), we see a rising uptake among female users. Our goal is to achieve a 50/50 gender split in Pamoja Net’s user base.

We see a positive trend in uptake among female users.
The majority of Pamoja Net’s users are between 16 and 34 years old.
The majority of Pamoja Net’s users live in Bugarula where the main WiFi hotspot is located.

How often do people use Pamoja Net?

75 of 76 (98%) participants use Pamoja Net at least once a week. 18 participants (24%) use the service every day.

The majority of Pamoja Net’s users connect at least once a week.

Does Pamoja Net create positive change in people’s lives?

75 of 76 (98%) respondents said that there had been some or a lot of change in their lives because of Pamoja Net. Out of these 75 respondents, 72 said the change has been positive. Three respondents said the change has been negative. The reasons given for negative change were being unable to connect to the Internet at the kiosk and poor bandwidth.

75 of 76 respondents said that there had been some or a lot of change in their lives because of Pamoja Net.
72 of 75 respondents said the change has been positive.

What type of change does Pamoja Net bring?

The respondents were asked to explain what change there had been their lives because of Pamoja Net. These open-ended answers where categorised using affinity mapping.

Staying connected with friends and family was the benefit mentioned most frequently.

The majority of the changes mentioned fall into the Well-being tier; Education and Social Belonging.

The majority of change fall into the categories Education and Social Belonging.

Do people recommend Pamoja Net to their friends?

73 of 76 respondents have recommended Pamoja Net to some or many of their friends.

73 of 76 respondents have talked to their friends about Pamoja Net.

Questions about this report? Interested in our work in the DRC? Get in touch! 
anneli@ensemblepourladifference.org