… a world-leading retailer on a shopping cart. One day I stopped writing code and closing tickets in Jira (the ticket tracker of choice in its day). I added one ticket: “Usability study.”How One Jira Ticket Made My Employer $1MM/Month: 7 Metrics that Actually Matter3.1K39Eric ElliottWeston RuterFollowFeb 23, 2017 · 1 min readOh, I didn’t get the memo about JIRA’s demise.