William FinocchiCustomer Satisfaction and Financial HealthTo paraphrase an old advertising campaign, “Happy Cows Give Better Milk”. To better frame that thought into a customer service vein, it…Aug 29, 2018Aug 29, 2018
William FinocchiA Study in Customer SatisfactionI recently received an e-mail from Pizza Hut for an offer they were providing as a thank you to the members of their rewards program (of…Aug 27, 2018Aug 27, 2018
William FinocchiThe 7 C’s of Customer ServiceExcellent customer service is based on foundational principles designed to empower your team and nurture a customer focused environment for…Jun 29, 2018Jun 29, 2018
William FinocchiIs Your Mindset Killing Your Business?Developing Your Business MindsetJun 26, 2018Jun 26, 2018
William FinocchiThe Problem with “No Problem”There is a huge problem sweeping through almost every customer service based business as we speak. This problem is undermining the best…Mar 23, 2018Mar 23, 2018