Emma LindahlThe fast route to service blueprints via mental model diagramsA service blueprint/map is a powerful process chart, describing the customer activities happening at the surface of a service as well as…May 21, 2017May 21, 2017
Emma LindahlThe Industrial Waste of Service DesignWe live in a knowledge economy, where we research the human nature and our habitats to create and build experiences that better, shape and…Dec 22, 2016Dec 22, 2016
Emma LindahlHow developer’s acronyms can help structure working on the user experience of anything (as well as…For user experience designers, there is a goldmine of funny and clever acronyms within the programming community to be inspired of. DRY…Aug 19, 2016Aug 19, 2016
Emma LindahlWhen will human-centered design (really) get into politics?Service design, human-centered design and alikes have moved design from the drawing pad into the board rooms. More and more businesses and…Jun 18, 20161Jun 18, 20161
Emma LindahlThe experience of being in controlA story about how user experience, empathy and design thinking is ultimately about care for others and betterment.Oct 31, 2015Oct 31, 2015
Emma Lindahlthe MEG — Minimalistic Execution GridFor as long I can remember, I’ve been struggling, and juggling, ideas and the execution thereof. It’s not a unique problem, instead it’s…Oct 24, 20151Oct 24, 20151
Emma LindahlThe department God gave a phone, and forgot about“I hear what you’re saying” is pretty much the worst thing you as a customer service rep can say to a disgruntled customer. Still, it goes…Oct 12, 2015Oct 12, 2015
Emma LindahlinHACKERPRENEURPhD + change of heart? Don’t worry.About jumping careers and applying old knowledge to new areas. To all of you thinking and dreaming about it.Jun 2, 2015Jun 2, 2015
Emma LindahlTwins & code, and user experience. In a two minute read it will make sense. Perhaps five.Why can identical twins grow up in different settings and turn out differently from each other, and what on earth has that got to do with…May 13, 2015May 13, 2015