I’m not so sure. Voice UX has been around for a long time and let’s be honest, we’re talking about the “shell game” of experience design. Replacing buttons and screens with the user’s voice and congnitive ability to recall commands in some ways is worse and one of the major reasons it hasn’t taken off. What’s better than me talking to Siri? Siri anticipating and figuring out shit before I even ask. Siri isn’t a digital assistant (nor is Cortana/Alexa/etc) so much as another interactive tool. If you had to interact with a human assistant the same way you interact with a digital one, they’d be fired before the end of the day. A good assistant can learn their charge’s behaviors and facilitate or complement them without needing to be prompted over and over again.
No, people aren’t quite ready for the conversational software world of the future — but that’s okay, because, guys, Apple’s on it, and they’ve got plenty of time to get it right.
Why Silicon Valley is all wrong about Apple’s AirPods
Chris Messina
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