“Extraordinary individuals stand out in the extent to which they reflect — often explicitly — on the events of their lives, large as well as small…by seizing the opportunity to leverage and frame these experiences, we gain agency over them. And this heightened agency, in turn, places us in a stronger position to deal with future experiences, even as it may alter our own sense of strengths and possibilities.”
For example, when Sehgal was working in a non-revenue position developing a client satisfaction survey, he would send out a weekly email to his coworkers and managers detailing his weekly productivity (measured by how many client surveys he sent out) and everything else he worked on. In an environment that lacked clear metrics for success (revenue), Sehgal created his own scorecard and held himself accountable by sending it out weekly to colleagues.
…d author Seth Godin calls these kinds of organizational connectors “linchpins”. According to Godin, a linchpin is “the individual in the organization who collects, connects, and nurtures relationships is indispensable.”