Will WhawellLawyers Who Chose Profit Over Investment May Not Have a FutureThe writing has been on the wall for years now. Like many other professions, lawyers who don’t adapt to new IT technologies will be left in…May 7, 2020May 7, 2020
Will WhawellWhy Personal Customer Service Should Never Go Out Of FashionRemember the days when customer service was all about the personal touch? When you had a problem with a product or a service, and you…May 6, 2020May 6, 2020
Will WhawellThe Lost Art of Conversation: Why We Communicate More But Say LessThere have never been more ways for people to communicate. Pick up your smartphone and you quickly see why. You’ve got WhatsApp, Facebook…May 5, 20201May 5, 20201
Will WhawellMy Mobile Phone is Not for Your Convenience — Less so in these times.May 1, 2020May 1, 2020
Will WhawellGetting Your Project Back On TrackIn looking at project management for law firms, I have in the past discussed the role of metrics in assessing whether your project is going…Apr 29, 2020Apr 29, 2020
Will WhawellPlanning for Uncertainty: All Hands to the PUMPThere is no denying that the introduction of project management approaches into legal practice does require a step change in culture and…Apr 28, 2020Apr 28, 2020
Will WhawellCan We Really Measure Productivity AnywayIn recent blogs we have been gleefully joining in with the national pastime of flagellating ourselves for the UK’s appalling standards of…Apr 24, 2020Apr 24, 2020
Will WhawellThe Best and the Rest — Bridging the Productivity GapProductivity is not a topic we Brits take much pleasure from talking about. We are painfully aware of our productivity shortcomings…Apr 23, 2020Apr 23, 2020
Will WhawellThe Leadership Fallibility ParadoxIn the modern world, and in the age of social media, leaders are — quite literally — “followed”. The people that we would previously have…Apr 23, 2020Apr 23, 2020