You’ll be pleased to hear today was the day for fibre broadband switch-over and…it’s all gone swimmingly — maybe because I was leaving BT?!
BT supplied a business line to our house via the wife’s work. She’s now moving jobs so I called them to take out a new contract under my business name. They told me I couldn’t as the cabinet was full and I’d have to go to the back of the line (one out one in — just basic broadband for me then so I thought!).
The sales guy was apologetic and said my only option was to change the name on the existing account and pay what they were paying (double the new business offer!).
I asked if changing providers would increase my fibre chances (i.e. is space in the cabinet reserved for non-BT providers) and was told definitively ‘no’.
Being a cheap-skate, I decided not to pay double and take my chances with PlusNet and hey — turns out BT were talking rubbish and this morning my new fibre was connected as promised with about only 2 hours of downtime.
BT have a great product but much like a mobile provider I won’t mention, are such a fragmented business built on the foundations of so many other business and subsidaries) that getting one part to work with another often proves almost impossible. A check in the box for privatisation perhaps.