A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone. Chatbots save time and efforts by automating customer support. Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human
FINA is a built-in chatbot, exist in WinApp. It enhancing user experience by streamlining interactions between user and services.
Natural Language Understanding (NLU)
The ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot. We use Wit.ai for this purpose.
Read more about our engineering related to this, here : graph db, messaging broker, XMPP and fan out write.
