After hosting for nearly three years with Airbnb, I have cracked the code on how to get awesome 5-Star reviews. Here are my top five tips on how to reel in high quality feedback to establish a top-notch reputation.
1. Communicate With Your Guests Before Arrival
Make sure you communicate with your guests before they arrive. Send them helpful information about your apartment, neighbourhood, and city. Include detailed directions to your house from various available means of transportation. Also, make sure you confirm the arrival time a day in advance. Let your guests know you or someone else will be on site to welcome them. Keep in mind that your guests might be traveling from the other side of the world. The last thing they will want to deal with is an unwarranted delay after arriving at your apartment.
2. Contact Your Guests After The First Night
After your guests have spent their first night in your house, contact them to see if there are any problems. You can only fix problems you’re aware of, and guests don’t always report them. Taking the time to ask a question will go a significant way towards your long-term success. Moreover, if everything is perfect and your guests have no feedback, they will still appreciate the fact that you care about their experience.
3. Create A Detailed Description
Your guests form their expectation of your house based on your description. If it is not accurate, you can have a disappointed and disgruntled set of guests on your hands. Make certain that your description is a true reflection of your space. The amenities listed should be available and in working order. The proximity to various tourist attractions and bars should be as precise as possible. If there is anything that could negatively influence your guest’s experience (i.e. construction near your house, a neighbor with a loud dog, etc.), it’s best to mention it. The basic rule you should follow is this: under-promise and over-deliver.
4. Review first
As soon as the option becomes available, write a review for your guests. Not only will this help your guests make subsequent reservations in other locations, but your guest will be notified that you’ve left the review. However, your guest won’t be able to read it until either 1) the review period of 14 days has passed or 2) your guest has written you a review. We’re all curious animals, so this will bolster the probability that the favor will be returned.
5. Ask Your Guests For A Review
Previous guests of mine have repeatedly neglected to write me a review despite having a wonderful stay. Why? Because they simply forget. As such, make a habit of proactively requesting a review from your guests. My approach goes like this: (1) send a thank-you note after checkout with a request for them to leave a review, (2) send an additional reminder two weeks after checkout, and (3) send a final request a few days before the option to write a review expires (which occurs 30 days after checkout).
Hope this was helpful!
If you have any doubts feel free to reach me out to email@example.com. I’d love to hear from you and eventually help kick off your Airbnb journey.
To your awesome hosting success!