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Shuying Lin
Shuying Lin

Shuying Lin

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From Creating effective customer feedback loops for product teams by Tarif Rahman

…feedback, is through offering a peek at our roadmap. “Jalil, our Director, always says feel free to share a screenshot of the internal roadmap to show a customer that their feedback is being worked on,” explains Kait.

From Creating effective customer feedback loops for product teams by Tarif Rahman

While our CS team is down in the trenches, it can be… complicated to get our product team to understand specific pieces of feedback. In those cases, our CS team gets our product team to put on their “customer success” hats and plops…

From Creating effective customer feedback loops for product teams by Tarif Rahman

“In certain cases, we encourage members from our product team to get on a call and talk to the client. They really like talking to and understanding what the client is looking for. And sometimes it’s v…

Claps from Shuying Lin

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