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…feedback, is through offering a peek at our roadmap. “Jalil, our Director, always says feel free to share a screenshot of the internal roadmap to show a customer that their feedback is being worked on,” explains Kait.
While our CS team is down in the trenches, it can be… complicated to get our product team to understand specific pieces of feedback. In those cases, our CS team gets our product team to put on their “customer success” hats and plops…
“In certain cases, we encourage members from our product team to get on a call and talk to the client. They really like talking to and understanding what the client is looking for. And sometimes it’s v…