Will Lownsbrough – Medium

Will Lownsbrough

Will Lownsbrough

Why it’s ‘not the time to be offline’

How the 21st Century consumer is changing the nature of online e-commerce

Oct 28, 2014

Oct 28, 2014

Will Lownsbrough

Augmented reality and the toaster

AR to become as common as the every day toaster

Jun 19, 2014

Jun 19, 2014

Will Lownsbrough

AO — why I’m a big fan

Leading the way on customer service excellence

Jun 11, 2014

Jun 11, 2014

Will Lownsbrough

‘Webrooming’ or ‘showrooming’?

A spotlight on customer experience across multiple channels

May 29, 2014

May 29, 2014

Will Lownsbrough

How to make a holiday less relaxing?

Book it online

May 27, 2014

May 27, 2014

Will Lownsbrough

#Amazoncart

A gimmick or the obvious next step for online retail?

May 21, 2014

May 21, 2014

Will Lownsbrough

John Lewis named UK’s number one

Retailer maintains its special touch

May 8, 2014

May 8, 2014

Will Lownsbrough

Customers voting with their wallets

Poor customer service is costing shops £5.4 billion

Apr 30, 2014

Apr 30, 2014

Will Lownsbrough

Nice to meet you

Apr 29, 2014

Apr 29, 2014

Will Lownsbrough

Will Lownsbrough

10+ years in tech startups. Occasional founder, advisor and investor. Always injured climber. Blockchain and marketing is my jam.

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