Designing News Products With Empathy: 50 Stress Cases To Consider
Libby Bawcombe
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Libby this is a great piece. Sibyl Edwards and I talked about some similar issues in our DrupalGov Con keynote — Building the Inclusive Web. I would love to see a follow up post about what NPR is doing to address the stress cases you identified — particularly in a competitive news environment. For example, how will NPR address emotional triggers for readers if you published an investigative article about sexual assault on college campuses, etc?

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