Andreas HolmerinWorkMattersCustomer Experience: Systems, Experiments, and Agility[Week 8, 2020] Your customers’ experiences are ever changing. This week: three ideas for how to future-proof your CX.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersBetter Feedback: Yardsticks, Experiences, and Takeaways[Week 7, 2020] Delivering feedback is hard. This week: three steps to make it a little bit easier.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersSelf-Organization: Management, Direction, and Governance[Week 6, 2020] What’s the difference between self-management, self-direction, and self-governance? This week: those answers and more.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersHiring by the Numbers: Expectation, Preparation, and Measurement[Week 5, 2020] Hiring is hard. This week: three good hiring practices that will increase your hiring success.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersLessons from Netflix: Treat People Like Adults, Build Teams not Families, and Be a Great Place to…[Week 4, 2020] How do you build an organization like Netflix? You foster freedom and responsibility, says former Chief Talent Officer.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersPepsiCo’s Responsive WoW: Work in Public, Build SLAM Teams, and Aim for Consent[Week 3, 2020] Looking for ways to build agility? PepsiCo thinks the answer lies in its Responsive Ways of Working.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersBusiness Agility: Fit for Purpose, Listen & Learn, and Continuous Reconfiguration[Week 2, 2020] What is Business Agility and why is it important. Those answers and more in this week’s issue of WorkMatters!Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersThe Source Principle: Provenance, Collaboration, and Succession[Week 1, 2020] According to Peter Koenig, all initiatives can be traced back to a single source/founder able to visualize what’s possible.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersOrganizational Transformation: Behavior, Mindset, and Environment[Week 52, 2019] How do you affect organizational change? According to McKinsey, there are three steps.Apr 10, 2020Apr 10, 2020
Andreas HolmerinWorkMattersTerminology: Digitize, Digitalize, or Digitally Transform[Week 51, 2019] Words are important. This week, we’ll compare and contrast three terms that too often are used interchangeably.Apr 10, 2020Apr 10, 2020