Worthix EditorEmpathetic Artificial Intelligence in Voice of CustomerArtificial Intelligence and empathy: how do these two seemingly unrelated — even contradictory — concepts signal the future of…Dec 15, 2021Dec 15, 2021
Worthix EditorinWorthixMichael Keplinger: Finding the Why Behind the Buy in Consumer Packaged Goods — Voices of CX S8E12On this week’s episode, we talked to Michael Keplinger about a topic we don’t normally get to explore — consumer packaged goods.Dec 8, 2021Dec 8, 2021
Worthix EditorWayne McCulloch: The Best CS Framework Starts with Empathy — Voices of CX S8E1Wayne McCulloch joined us for the premiere episode of the Voices of CX Season 8 to talk about all things empathy; designing software…Nov 30, 2021Nov 30, 2021
Worthix EditorShep Hyken: He Said He’ll Be Back — Voices of CX S8E2On this week’s episode, star speaker, friend of the show and returning guest Shep Hyken rejoins the Voices of CX Podcast to discuss his…Nov 30, 2021Nov 30, 2021
Worthix EditorinWorthixShareef Mahdavi: Why Patient Experience and Customer Experience Deserve to be Equal — Voices of CX…On this week’s episode of the Voices of Customer Experience, we talked to Shareef Mahdavi, president and co-founder of SM2 Strategic. As a…Nov 30, 2021Nov 30, 2021
Worthix EditorinWorthixJill Raff: Great Employee Experience Drives Great Customer Experience — Voices of CX S8E4Jill Raff joined us on Season 8 of the Voices of CX Podcast to talk about the full value of the employee experience, how it directly…Nov 30, 2021Nov 30, 2021
Worthix EditorinWorthixDan Gingiss: What Makes a Remarkable, Shareable Customer Experience — Voices of CX S8E5On this week’s episode, Dan Gingiss joined the Voices of CX Podcast to promote his new book, The Experience Maker: How to Create…Nov 30, 2021Nov 30, 2021
Worthix EditorinWorthixLeslie Short: Create a Company Culture You Can Be Proud Of with Diversity, Equity and Inclusion —…On this episode, we talked to Leslie Short, and how she’s bringing the best of Diversity, Equity and Inclusion (DEI) to big corporations…Nov 30, 2021Nov 30, 2021
Worthix EditorinWorthixHoward Tiersky: A Customer-Centric Approach to Digital Transformation — Voices of CX S8E8On this episode, we talked to Howard Tiersky, CEO at FROM, The Digital Transformation Agency. Their goal is to bring companies up to speed…Nov 30, 2021Nov 30, 2021
Worthix EditorinWorthixNicholas Zeisler: Getting CX Right, Starting with Process Engineering — Voices of CX S8E9On this week’s episode, we talked to Nicholas Zeisler about process engineering, and how designing more efficient CX processes doesn’t…Nov 30, 2021Nov 30, 2021
