Emotional Recharge
Being in customer service requires being around a lot of people, talking to them over the phone or answering their email queries. Every day you have to constantly deal with a variety of people, their troubles, bad behaviour and product issues. This type of work is quite emotional and sometimes you just may feel exhausted and drained. You need to take time off and recharge emotionally and physically. But it’s easier said than done. We’ve devised a plan you can use to recharge your inner batteries and get the space you need. So what are the best ways for emotional recharge?
- Get some alone time
Head out to the nearest park, lake, get in some nature. You may even do some yoga weather permitting. If you have a pet, take it with you and have some fun. If you have a car, you can drive to a remote place and set up a campfire, have some marshmallows, listen to the sounds of nature, and relax. It gives you enough time to think everything over and mentally prepares for the upcoming work.
2. Focus on things that make you happy
This one seems to be easy enough, but it’s quite far from that. Inner joy is one of the best ways to feel good. Read your favorite author, watch a movie or hang out with your best friend. Whatever makes you happy, just do it to break the negative cycle.
3. Listen to your favorite playlist
Music eases the mind and soothes the soul. It really helps you get back on your feet and even dance with joy.
4. Negative things pass
There is always a bright side of things. Bad clients go, communication issues can be solved, and all things tend to pass eventually. Stay strong. Don’t wait for better times but act to make them come faster.
There are also ways to improve your communication with customers and stay upbeat throughout the day. Here are some tips on how you can build effective communication strategies with customers.
Don’t interrupt customers
- Jack Phillips, a telegraph operator of Titanic, interrupted a nearby ship by telling them to free up wireless space. Unwittingly he prevented that ship from informing Titanic of an upcoming iceberg field. So be careful when interrupting customers, especially when they’re trying to explain their problem. Listen carefully and only then start offering a solution. This lets customers feel welcomed and appreciated and unnecessary interruptions can only upset them, which would result in them being tired of it.
Listen carefully
- Customers don’t like when they are talking to someone like to a wall. Give indications that you are attentive and listen carefully to them. Try to say things like “yes, I understand”, “I see your point” or simply nod. This leads to a better impression of you as a professional, and keeps customers satisfied.
Be sensitive to various degrees of knowledge
- Often your customers are not technically apt. Don’t use acronyms or too many complex terms. When people hear gibberish, they are more likely to feel frustrated as they want a simple answer and a solution. But beware of talking down to them. Understand your customer and offer professional advice they deserve.
