Sore point of SaaS: successful customer support
The need for innovation keep founders and developers of SaaS on their toes.
According to The Enterprise Strategy Group (ESG), businesses increasingly value SaaS applications, but many enterprises are facing significant customer support challenges with their SaaS vendors, leading to low customer satisfaction and poor retention rates.
Providing your customer with a great software is not enough. Providing great customer support is the key to your growth and success.
Role of customer service department in your successful SaaS business.
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Importance of Good Customer Support for SaaS Service
Customer support has a leading role in successful SaaS companies.
It provides you with customer retention and acquisition, increases sales and reduces customer churn.
Correct customer support is the best opportunity to obtain long success for your company!