Story of success: WOW24–7 and Freshdesk

The endless space for improvement with Freshdesk

Hello, we are WOW24–7 — stellar and European based customer support service.

While being the team of experts in the sphere of customer support services we met and opened a lot of new technologies and hard-to-please clients. While being a novice or a veteran in your business you always strive to be on top of your industry. Today we are going to show you our cautious steps and experience in meeting customers expectations with help desk software systems.

We began with Kayako.

It must be said that Kayako made us a good start in understanding the purpose of using such platforms and the mechanism of cooperation with them. Help desk solutions on the modern market provide you with the solution of easy customer-cooperation. But after some time we understood that our customer-oriented approach demands more effective cloud-based software.

Any good company understands the importance of customer’s request and meeting his demands is far from easy task. As we are guided by future and constant satisfaction of our client, we launched a campaign of research and comparison between modern customer service platforms.

Our CTO — Andrew Fishman — discovered that leading platforms for providing customer service are Freshdesk and Zendesk.

Read more here:


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