What your customer wants in 2017?
Customer’s satisfaction is what all businesses strive to.
The larger your audience is, the harder it gets to achieve improved clients experience. By satisfying customer’s needs you’ll make a fresh start which will guarantee you efficient business growth in 2017.
But what are these demands in 2017 and how to deal with them? Let’s reveal them.
“Meeting customer’s demands is far from easy task. Exceeding them is a sort of art” — says Maya Momotok, project leader of WOW24–7, fast-growing customer support service.
Your clients need you! They need you 24/7. You must do your best to be in touch always. That’s why you need a powerful customer care support which will meet your client’s demands. The best solution for you as for an entrepreneur is to outsource your customer support service. The benefits which you’ll get are saving time and money, focusing on the core of your business, giving this the most important branch of your business to the hands of experts.
It is a common mistake while support agent puts a heavy stones of questions on customers. The process of conversation should be vice versa. Your customers call and write you to ask as many questions, as they could ever have. And you are the only one, who is responsible to do it. There is no way to be ignorant. You must give all the information competently and confidently. The answers should be rather simple.
“Starting your own business isn’t just a job — it’s a way of life” — Richard Branson.
It means, that there is no place for lack of knowledge in your business. But it is also important to keep your knowledge base updated, otherwise you might annoy your customer with old information.
Powerful way to strengthen your relationship with customer is just to say “thank you” in email or chat.
“The simple act of saying ‘thank you’ is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen” — Simon Mainwaring.
Your customer wants to hear “thank you” for his requests. It is really reasonable, because only your customer will give you honest-minded feedback about services you provide. One thing exists of which you should be aware. While speaking about feedbacks with your client, you must avoid the phrase “Thank you for your feedback!”. Each time you thank customers for their feedback, you’re allowing your service language to be dictated by ancient professional standards that were adequate 20–30 years ago.
These are 3 main demands of 2017. But the overall quantity is much more bigger. To be successful with your customer support service in future you should always remember: “The investor of today does not profit from yesterday’s growth” — Warren Buffet.