Yes. Technology is a means, not an end. But too often, at least in today’s America, that distinction is confused. We need to keep our eyes not only on the needs and tools of the future, but also on the future itself: what do we want to the future to look like? What do we want work to look like? And how do we get there?
Right now, as these new tools begin to flex their influence and dramatically change the nature of work, it’s not clear where we will land. On the one hand, small, nimble teams are creating wildly popular software services on a scale that couldn’t be imagined even a few years ago. On the other hand, more people appear to be stressed, stretched thin, over-hustled, and dissatisfied. The wealth gap is growing, not sinking. And it’s very difficult to say, for example, if the burgeoning classes of freelancers are liberated from the 9 to 5 or exploited out of comfortable benefits and a stable middle class livelihood.
I feel we are still coping with the onslaught of the internet even in the intimate corners of our personal lives. We need to put it in its place. Humans shouldn’t be technology-centric; technology should be human-centric.